Melina Thibodeau
Calgary,AB
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies as well as equipment.
Overview
12
12
years of professional experience
Work History
Senior Emergency Dispatcher
City Of Calgary
05.2013 - Current
- Improved response times by prioritizing, entering, and efficiently managing emergency calls from both a call-taker and dispatching role across multiple services, handling thousands of calls per year.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference, and adhered to FOIP and other legislation.
- Provided life-saving assistance with medical, police, and fire emergencies over the phone, guiding callers through proper procedures until help arrived.
- Acted as a liaison between Fire, EMS, and CPS, and other agencies such as utility companies, helicopter dispatch, other emergency dispatch centres, international call transfer centers, and many more.
- Trained others to take calls and dispatch
- Maintained EMD, EPD, and EFD certification as well as all mandated training and CPR courses as required, as well as high Quality Improvement scores
Cashier
Liquor Depot
06.2012 - 05.2013
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Arts - Sociology
University of British Columbia
Vancouver, BC06.2012
Skills
- Customer Inquiries
- Emergency Assistance
- Data Entry
- Map Reading
- Computer-Aided Dispatch (CAD)
- Radio Operation
Timeline
Senior Emergency Dispatcher
City Of Calgary
05.2013 - Current
Cashier
Liquor Depot
06.2012 - 05.2013
Bachelor of Arts - Sociology
University of British Columbia
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