Melina Lake
Caledon,ON
Summary
- Proven abilities in building and maintaining relationships with people in a proactive manner
- Successfully able to record, remember, and verbally communicate detailed information
- Robust and highly efficient problem solving, analytical and troubleshooting skills
- Meticulously organized and detail oriented, able to produce quality work under high pressure and time-sensitive scenarios or conditions
- Able to meet deadlines consistently through a proven track record of superb time management skills, cost-effective
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Agile Project Manager/Senior Scrum Master
HAVAS CX
04.2021 - Current
- Monitored project performance to identify areas of improvement and make adjustments.
- Facilitated discussions, scrum events and conflict resolutions across 2 teams
- Organized and ran agile CoP meetings across scrum teams
- developed and sustained continuous improvement practices and agile playbook within the company
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Ran all agile scrum ceremonies and liased with relevant stakeholders
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Goeasy Financial: Elevated user engagement and satisfaction by 30% through a comprehensive app overhaul, catering to non-prime and core consumers' current and future lending needs.
- Cineplex: Implemented "Experience Vision" marketing digital strategy post-Covid, resulting in a 20% surge in in-person theater attendance within 6 months. Orchestrated targeted online campaigns, boosting ticket sales and concessions revenue by 15%.
Scrum Master
Home Depot, Canada
10.2019 - 03.2021
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Communicated project updates to stakeholders at all levels.
- Led cross-functional teams to successfully complete IT projects.
Scrum Master
Grainger, Canada
06.2016 - 08.2019
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Evangelized Agile as strategic asset of culture and business value.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Researched current trends to stay knowledgeable in Scrum methods.
- Generated reports for IT project progress and performance.
Business Analyst/Scrum Master
National Bank, Canada
09.2012 - 12.2013
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Collaborated with stakeholders to identify business needs and data sources.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Assessed business requirements to forecast annual budgetary operational costs.
Education
Diploma - Strategic Leadership - Human Resource And Organization Psychology
McMaster University
Hamilton, ON2024
No Degree - SaFE 5 Advanced Certificate
Scaled Agile Framework
Toronto, Canada03.2023
PMI - In Progress - Project Management - Information Technology
Project Management Institute
Toronto2023
Six Sigma Yellow Belt Accreditation - Agile Development
Scrum Institute
Switzerland04.2021
SMAC (Scrum Master Acreditted Certificate) - Agile Development
Scrum Institure
Switzerland03.2020
Skills
- Project Goals and Milestones
- Technical Specifications
- Workforce Scheduling
- Agile Methodology
- Cross-Functional Collaboration
- Team Bonding
- Project Planning
- Cross-Training Skills
- Project Management
Accomplishments
- Staples: Spearheaded the revamp of client online sales points and ecommerce, generating a 35% surge in online sales revenue within the first quarter. Collaborated with cross-functional teams to optimize SEO strategies, leading to a 25% increase in organic website traffic.
- Richardson Wealth: Transformed the website's visual identity through digital channels, optimizing performance and loading times, reducing website abandonment by 15%.
- Established a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion
- Collaborated with 4 different development team(Internal & external) to execute module integration for company inventory management systems in record time
HAVAS CX Projects
HOME DEPOT Projects
GRAINGER CANADA Projects
Timeline
Agile Project Manager/Senior Scrum Master
HAVAS CX
04.2021 - Current
Scrum Master
Home Depot, Canada
10.2019 - 03.2021
Scrum Master
Grainger, Canada
06.2016 - 08.2019
Business Analyst/Scrum Master
National Bank, Canada
09.2012 - 12.2013
Diploma - Strategic Leadership - Human Resource And Organization Psychology
McMaster University
No Degree - SaFE 5 Advanced Certificate
Scaled Agile Framework
PMI - In Progress - Project Management - Information Technology
Project Management Institute
Six Sigma Yellow Belt Accreditation - Agile Development
Scrum Institute
SMAC (Scrum Master Acreditted Certificate) - Agile Development
Scrum Institure
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