Melik Zeiri
Montreal,QC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Call Agent
capital one canada
Montreal, QC
02.2023 - 02.2024
- Provided customer service support for incoming calls and emails.
- Resolved customer issues using problem-solving skills.
- Conducted follow up calls to ensure customer satisfaction.
Sales Agent
bell canada
Gatineau, QC
07.2022 - 02.2023
- Negotiated contracts with customers to secure sales deals.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
Manager of Operations
gestion rm1
Montreal, QC
01.2021 - 06.2022
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Prepared reports summarizing operational results against established goals and objectives.
Supervisor of Operations
intelcom express
Beloeil, QC
03.2020 - 01.2021
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Maintained accurate records for tracking progress and performance of team members.
Education
Dep - Industrial Design
Institut Technique Aviron De Montreal
Montreal05-2021
Skills
- Customer communications
- Resolving issues
- Problem-solving skills
- Teamwork and Collaboration
- Attention to Detail
- Self Motivation
- Client Service
- Excellent Communication
- Professional Communication
Languages
English
Professional
French
Professional
Arabic
Professional
Timeline
Call Agent
capital one canada
02.2023 - 02.2024
Sales Agent
bell canada
07.2022 - 02.2023
Manager of Operations
gestion rm1
01.2021 - 06.2022
Supervisor of Operations
intelcom express
03.2020 - 01.2021
Dep - Industrial Design
Institut Technique Aviron De Montreal
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