Melanie Grace Moldez
Winnipeg,MB
Summary
- Extensive experience providing technical support and implementing solutions in various HCM systems, and Boomi Integration middleware.
- Proficient in conducting requirements gathering, documentation, and translating customer needs into actionable solutions.
- Skilled in software configuration, unit testing, technical documentation, and ensuring solutions meet client specifications.
- Strong collaboration skills, demonstrated by working with stakeholders from different departments and providing training and support to end users.
- Proven ability to manage projects effectively, adhere to implementation methodologies, and deliver high-quality results within agreed timelines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Consultant
Dayforce
, Philippines
08.2021 - 01.2024
- Provide technical support to clients, offering guidance on best practices and processes in SuccessFactors via Salesforce
- Implement change requests from clients to enhance operational efficiency and leverage new system functionality
- Conduct assessments of current systems to identify opportunities for improvement and alignment with business initiatives
- Collaborate in workshops and requirement gathering sessions, documenting business requirements and procedures
- Conduct knowledge transfer activities to support clients in developing their skills and ensure high levels of customer satisfaction.
Technical Consultant HCM Integration
Rizing HCM Philippines
, Philippines
11.2020 - 08.2021
- Deliver quality solutions to customers as part of the Global Delivery Centre team, focusing on SuccessFactors Implementations
- Conduct process mapping and analysis, facilitate business capabilities mapping, and build business information and documentation models
- Conduct software configuration and unit testing to ensure solutions meet customer specifications
- Keep stakeholders informed with project status updates and adhere to implementation methodology and processes
- Analytical skills with ability to design and develop a solution to meet the customer's requirements and provide excellent customer service.
Specialist, HR Enablement and Support
Boehringer Ingelheim Business Services Philippines Inc.
, Philippines
01.2019 - 11.2020
- Provide 2nd level support for global HR systems such as SuccessFactors and Taleo, ensuring system operation using ServiceNow
- Collaborate with stakeholders from various departments to ensure business alignment and address interface-related issues
- Maintain account permissions through Role based permissions to ensure data integrity and accurate data used in specific functions
- Conduct training and provide technical guidance to HR's and colleagues to achieve user signoff.
Software Engineer
Accenture Inc.
, Philippines
11.2017 - 12.2018
- Monitor daily error logs for all interfaces and resolve incidents/tickets, configuring systems based on client requirements
- Perform ad-hoc executions and liaise with internal teams for manual file transfers
- Develop associated documentations such as test plans, technical specifications, user guide and functional specifications to meet customers' needs
- Demonstrate problem-solving skills with the ability to exercise initiative and sound judgment in fast-paced, and often, stressful issues
- Collaborate with different teams to ensure smooth operations and client satisfaction.
Junior SAP Developer
Synchrony Global
, Philippines
07.2016 - 11.2017
- Integrate SuccessFactors with the Payroll System and perform system enhancements based on client requirements
- Liaise with stakeholders for system requirements and conduct unit testing after bug resolution
- Develop systems that support process documentation and monitor and track key performance indicators related to strategic objectives, priorities, and initiatives
- Perform system integration between SuccessFactors and the Time Off module in a Payroll System
- Deploy the system in the Production environment and provide step-by-step testing demonstrations to clients.
Education
Bachelor of Science in Information Systems -
Ateneo De Naga University
03-2015
Certification
- SAP Certified Application Associate Employee Central
- SAP HANA Certified Associate
- Boomi Professional Developer Certification
- Boomi Production Administrator Certification
- Boomi Associate Developer Certification
Tools And System Exposure
- Integration Tools: Boomi Integration, Integration Center (Successfactors), Cloud Platform Integration
- HCM Tools: Successfactors (Onboarding, Social onboarding, Employee Central)
- Ticketing Tools: Salesforce, ServiceNow, Client Central
- Data Migration Tools: Data Orchestration
- Documentation Tools: MS Office (Work, Excel, Visio, PowerPoint), GSuite (Sheets, Meet, Docs, Drive, Gmail)
- Programming experience: C++, HTML, Visual Basic, SQL
Timeline
Service Consultant
Dayforce
08.2021 - 01.2024
Technical Consultant HCM Integration
Rizing HCM Philippines
11.2020 - 08.2021
Specialist, HR Enablement and Support
Boehringer Ingelheim Business Services Philippines Inc.
01.2019 - 11.2020
Software Engineer
Accenture Inc.
11.2017 - 12.2018
Junior SAP Developer
Synchrony Global
07.2016 - 11.2017
Bachelor of Science in Information Systems -
Ateneo De Naga University
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