Philip Fairon
Edmonton,Canada
Summary
Service Consultant
Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Overview
37
37
years of professional experience
Work History
Service Consultant
Westside Acura
08.2022 - 01.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with service team to enhance operational workflows and improve customer satisfaction.
- Utilized dealership management systems to streamline appointment scheduling and service tracking.
- Developed comprehensive knowledge of vehicle maintenance to provide accurate advice to customers.
- Mentored junior consultants, fostering a culture of continuous improvement within the team.
- Provided information about service procedures and expected timelines.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Wrote service orders and updated schedules.
- Discussed options with clients and determined appropriate plans.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Consultant
Competition Chevrolet
01.2015 - 01.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained up-to-date knowledge of product and service changes.
Quick Lane Manager
Denny Andrews Ford
01.2014 - 01.2015
- Managed daily operations of Quick Lane, ensuring timely service and customer satisfaction.
- Trained and mentored staff on efficient service delivery and technical knowledge.
- Implemented process improvements that enhanced workflow efficiency in service lanes.
- Oversaw compliance with safety standards and operational protocols in service areas.
- Developed strong relationships with customers by providing exceptional communication and follow-up on their automotive needs.
- Consistently met or exceeded sales targets by implementing effective upselling techniques and maintaining a high level of customer satisfaction.
- Collaborated with other department managers to maintain a cohesive work environment, fostering teamwork and excellent customer service across all areas.
- Reduced wait times for customers by implementing efficient scheduling practices and streamlining service processes.
- Maintained a clean and organized facility, creating a professional atmosphere that attracted new clients and retained existing ones.
Service Consultant
Denny Andrews Ford
01.2013 - 01.2014
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized dealership management systems to streamline appointment scheduling and service tracking.
- Developed comprehensive knowledge of vehicle maintenance to provide accurate advice to customers.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Wrote service orders and updated schedules.
Service Consultant
Crosstown Auto centre
01.2009 - 01.2013
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Provided information about service procedures and expected timelines.
- Documented payment details and personal information on customer accounts.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Discussed options with clients and determined appropriate plans.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained up-to-date knowledge of product and service changes.
- Utilized dealership management systems to streamline appointment scheduling and service tracking.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Service Consultant
Team Ford
01.2008 - 01.2009
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Developed comprehensive knowledge of vehicle maintenance to provide accurate advice to customers.
- Wrote service orders and updated schedules.
- Provided information about service procedures and expected timelines.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Discussed options with clients and determined appropriate plans.
- Maintained up-to-date knowledge of product and service changes.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Manager
Southtown Kia
01.2007 - 01.2008
- Oversaw daily service operations, ensuring optimal vehicle maintenance and customer satisfaction.
- Resolved escalated customer concerns, improving relationships and promoting loyalty through effective communication.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Monitored service staff performance and provided feedback for improvement.
Assistant Service Manager
Kentwood Ford
01.2006 - 01.2007
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Resolved customer complaints in professional and timely manner.
Service Consultant
Great West Chrysler
01.2005 - 01.2006
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Utilized dealership management systems to streamline appointment scheduling and service tracking.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Wrote service orders and updated schedules.
- Provided information about service procedures and expected timelines.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Discussed options with clients and determined appropriate plans.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service consultant
Acura de Laval, Laval, Québec
01.1998 - 01.2004
- Silver level, Acura continuous training
- Gold level in process.
- Top 10 Best consultants eastern zone 2000
- All start consultant 2000
- Phase 10 Acura continuous training
- Advanced interpersonal skills course 2002
Service Consultant
Hymus Suzuki, Montréal, Québec
01.1995 - 01.1997
- Discussed options with clients and determined appropriate plans.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Wrote service orders and updated schedules.
- Provided information about service procedures and expected timelines.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Consultant
Vimont Lexus Toyota, Laval, Québec
01.1993 - 01.1994
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided information about service procedures and expected timelines.
- Wrote service orders and updated schedules.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Discussed options with clients and determined appropriate plans.
Service Consultant
Garage Civic Ltd., Montréal, Québec
01.1989 - 01.1993
- Discussed options with clients and determined appropriate plans.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Wrote service orders and updated schedules.
- Provided information about service procedures and expected timelines.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Education
High School Diploma -
Rosemere High School
Rosemere, QC06-1984
Skills
- Software: Microsoft Office; CDK, CDK Service
- Cash handling
- Client relationship building
- Customer relations
- Issue resolution
- Schedule coordination
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
Language
English
Native or Bilingual
French
Native or Bilingual
Timeline
Service Consultant
Westside Acura
08.2022 - 01.2026
Service Consultant
Competition Chevrolet
01.2015 - 01.2022
Quick Lane Manager
Denny Andrews Ford
01.2014 - 01.2015
Service Consultant
Denny Andrews Ford
01.2013 - 01.2014
Service Consultant
Crosstown Auto centre
01.2009 - 01.2013
Service Consultant
Team Ford
01.2008 - 01.2009
Service Manager
Southtown Kia
01.2007 - 01.2008
Assistant Service Manager
Kentwood Ford
01.2006 - 01.2007
Service Consultant
Great West Chrysler
01.2005 - 01.2006
Service consultant
Acura de Laval, Laval, Québec
01.1998 - 01.2004
Service Consultant
Hymus Suzuki, Montréal, Québec
01.1995 - 01.1997
Service Consultant
Vimont Lexus Toyota, Laval, Québec
01.1993 - 01.1994
Service Consultant
Garage Civic Ltd., Montréal, Québec
01.1989 - 01.1993
High School Diploma -
Rosemere High School