Melanie Squires
Conception Bay South,Canada
Summary
Dynamic customer service representative with extensive industry experience, recognized for establishing strong relationships and rapport with clients. Proven track record in enhancing customer satisfaction and contributing to overall company success. Brings a positive attitude and team-oriented mindset, complemented by exceptional communication skills and a results-driven approach. Aiming to leverage relationship-building expertise to support business growth.
Overview
21
21
years of professional experience
Work History
OFFICE MANAGER/PROJECT SAFETY COORDINATOR
CBS Plumbing and Heating Ltd.
Conception Bay South, Canada
12.2013 - 03.2025
- Provide direction to the operations team; managing service calls in order of priority and delegating tasks to employees in an efficient manner
- Established and maintained CBS Plumbing and heating Ltds COR Safety program
- Developed and implemented job specific safety procedures
- Perform onsite safety inspections and deliver a timeline and solutions to potential safety hazards
- Responsible for customer service and sales department; delivering high quality service in high pressure situations which has contributed to profitable repeat business
- Manage the Companies AR and AP accounts, as well as Employee payroll
- Responsible for marketing and advertising
- Coached employees through day-to-day work and complex problems.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
INSIDE SALES REPRESENTATIVE/SAFETY/SALES
Hazmasters
Mount Pearl, Canada
12.2009 - 10.2012
- Responsible for customer service functions which included answering incoming calls, responding to customer inquiries and emails
- Assisting outside sales representatives
- Ensured customers had the correct safety products, training and certification
- Provided onsite services for fall arrest equipment inspections and respiratory fit testing
- Prepared and processed online orders, and proficiently dealt with any vendor issues
SERVER/TRAINER/SUPERVISOR
Montana's Cookhouse
Kelowna, Canada
12.2003 - 04.2011
- Ensured all guests' needs were met, dealt with complaints and issues while maintaining a positive attitude
- Collaborated with servers and kitchen staff to maintain an organized and timely service
- Hands on experience with cashier duties; managing payments and closure procedures for the restaurant
- Responsible for training new staff members and supervising shifts; providing leadership and problem solving skills
Education
Business Administration Diploma -
Sprott Shaw College
Kelowna, BC01.2007
High School Diploma -
Rutland Senior Secondary School
Kelowna, BC01.2001
Skills
- Microsoft Office
- Quickbooks
- Sage
- Office management
- Travel arrangements
- Office administration
- Customer relations
- Verbal and written communication
- Multitasking
- Prioritization
- AP/AR proficiency
- Professionalism
References
- Justin, CBS Plumbing and Heating Ltd, info@cbsplumbing.com, 709-690-5492
- Paul, Hazmasters, paul.burke@hazmasters.com, 709-685-1170
Languages
English, Full Professional
Accreditations
- OH&S Committee Training, 2023
- Fall Arrest Training, 2023
- Confined Space, 2023
Timeline
OFFICE MANAGER/PROJECT SAFETY COORDINATOR
CBS Plumbing and Heating Ltd.
12.2013 - 03.2025
INSIDE SALES REPRESENTATIVE/SAFETY/SALES
Hazmasters
12.2009 - 10.2012
SERVER/TRAINER/SUPERVISOR
Montana's Cookhouse
12.2003 - 04.2011
Business Administration Diploma -
Sprott Shaw College
High School Diploma -
Rutland Senior Secondary School
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