Melanie Rutledge
Calgary,AB
Summary
Talented Team Leader experienced and dedicated to enhancing employee and customer satisfaction as well as business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
Work History
Team Lead
Twisted Goods
07.2021 - Current
- Assisted with merchandising new products.
- Trained new team members by relaying information on company procedures.
- Coached team members in techniques necessary to complete job tasks.
- Resolved customer service issues using company processes and policies.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Pandemic Support Worker
Alberta Health Services
05.2020 - 09.2020
- Kept clients engaged in social networks and communities for personal health and growth.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
Receptionist/Beauty Consultant
Chatters Hair Salon
08.2016 - 08.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Responded to inquiries from callers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Intramural Sports Supervisor
University of Calgary
09.2013 - 04.2017
- Helped participants enjoy activities while ensuring adherence to game protocols.
- Gathered, prepared and maintained equipment and supplies necessary for planned activities.
- Ensured identification of players was provided before games.
Accounting Student
Calgary Police Service
05.2014 - 08.2014
- Maintained organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Coordinated with external auditors to resolve discrepancies.
Education
Bachelor of Social Work -
University of Regina
12.2023
Bachelor of Arts -
University of Calgary
2018
Skills
- Statistics software (G*Power, IBM)
- Accounts Payable and Receivable
- Client booking platforms
- Retail POS
- Rewards Tracking
- MS Office Suite
- Customer and Client Relations
- Office Administration
Timeline
Team Lead
Twisted Goods
07.2021 - Current
Pandemic Support Worker
Alberta Health Services
05.2020 - 09.2020
Receptionist/Beauty Consultant
Chatters Hair Salon
08.2016 - 08.2019
Accounting Student
Calgary Police Service
05.2014 - 08.2014
Intramural Sports Supervisor
University of Calgary
09.2013 - 04.2017
Bachelor of Social Work -
University of Regina
Bachelor of Arts -
University of Calgary
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