Melanie Kennedy-Hok
PETER LOUGHEED CENTRE
Calgary,Alberta
1
Language
13
Years of experience
Dedicated administrative support specialist with extensive experience in healthcare environments, focused on enhancing unit operations through effective customer engagement. Passionate about books and reading, seeking a part-time role that aligns with this enthusiasm while delivering exceptional service to customers. Recognized for strong organizational skills, effective communication, and adaptability to evolving needs, consistently collaborating with team members to achieve desired outcomes. Proficient in patient records management, scheduling, and delivering reliable results that contribute to overall success.
Work History
Hospital Unit Clerk Work Experience
1 Month- Communicated with charge nurse and co-workers to ensure seamless patient care and coordination
- Admissions, transfers, and discharge of patients
- Reception, answering all incoming calls, call bell management
- Prepared and distributed Census Reports, Nursing Reports, and Patient Assignments to support efficient unit operations
- Procurement of porter services and transport for patients
- Checked and processed flags in supply chain management system to ensure accurate inventory tracking.
- Processed patients using Clinibase applications and printed necessary labels and face sheets.
- Utilized Tele Tracking program to schedule patient rooms for cleaning and isolation, ensuring timely sanitation and patient safety
- Vocera broadcasting system for communication with nurses and nurses’ aides for patient care/needs, and comfort
Store Manager
1 Year- Achieved store sales objectives daily, monthly, and quarterly through strategic planning and team engagement
- Managed team performance and merchandise display in store
- Implemented loss prevention strategies to minimize theft
- Loss Prevention management
- Merchandised store and adhered to national store guidelines following the Merchandising Alignment Guide
Store Manager
2 Years- Achieved daily, monthly, and quarterly store sales objectives
- Oversaw team operations and merchandise organization to enhance store performance.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Team and merchandise management
- Loss Prevention management
Store Operator
4 Years- Managed the day-to-day business of a large format retail location.
- Implemented strategies to enhance staff performance in daily operations
- Achieved customer satisfaction while maximizing revenues and front-line contributions.
- Conducted staff recruitment, hiring, performance management, and development.
Education
Hospital Unit Clerk Certificate
Academic High School Upgrading
Skills
Medical Terminology
SCM & Clinibase
Accounts Payable/Receivable
Customer service focus
Efficiency and attention to detail
Patient Safety Protocols
Typing speed 70 WPM
Multi-tasking and reception
Team collaboration
Time management
Multi-tasking and reception
Patient Data Management
Languages
English
Native or Bilingual
Timeline
Hospital Unit Clerk Work Experience
PETER LOUGHEED CENTRE
01.2021 - 02.2021Read More
Store Manager
NINE WEST
01.2014 - 01.2015Read More
Store Manager
JACOB BOUTIQUE - Market Mall
01.2012 - 01.2014Read More
Store Operator
MARK’S WORK WEARHOUSE
01.2008 - 01.2012Read More
Bow Valley College
Academic High School Upgrading
Read More
Bow Valley College
Hospital Unit Clerk Certificate
Read More