Jenna (Jenalyn) Mahoney
Edmonton,Canada
Summary
Every day I strive to do better, be better. I try to put others before myself and make sure I don't leave a person unhappy. I am a fast learner and am always open to new things. I'm a people person so I enjoy busy environments. I hope to gain stronger communication skills. I am striving to become a better version of myself. I take my work while having fun at the same time. I am never late and always eager to help my teammates out. I always show up to work with a great attitude and ready to make my customers' experience better. Able to work independently as well as with a team.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
15
15
years of professional experience
2021
2021
years of post-secondary education
Work History
Hospital Unit Clerk
The Cross Cancer Institute
Edmonton, Alberta
07.2022 - 06.2025
- Handled incoming calls and directed inquiries to appropriate departments.
- Organized medical files and ensured compliance with privacy regulations.
- Supported inventory management of office supplies and medical materials.
- Collaborated with healthcare providers to facilitate effective communication.
- Maintained a clean and welcoming reception area for patients and visitors.
- Assisted in the preparation of patient charts and medical records.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare
- Greeted patients, answered phone calls, and provided general information to visitors.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Acted as liaison between patients and family members and healthcare providers.
- Assisted in maintaining inventory levels of medical supplies in assigned areas.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Trained new unit clerks and volunteers, fostering a collaborative and knowledgeable team environment.
- Managed patient data entry and maintained accurate electronic health records.
- Assisted in processing patient admissions and discharges promptly.
Making and serving ice cream
Marble Slab
Leduc, Alberta
11.2018 - 08.2021
- Opened and closed the shop up.
- Made sure of cleanliness by disinfecting the counter often as well as serving with gloves on.
- Made sure everything was stocked up at all times.
- Mixed and served customers
- Dealt with the cash register.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Summer Camp Counselor
Camp Maskepetoon
Piqeon Lake, AB
06.2025 - 08.2025
- Giving 27:7 supervision to children while helping them have the best experience possible.
- Making sure they are hydrated while being in the sun all day.
- Taking care of any need they have for 22 hours a day.
- Helping out co workers with any need I am able.
- Facilitated group games and team-building exercises to enhance camper engagement.
- Monitored camper behavior and provided conflict resolution as needed.
- Developed supportive relationships with campers to foster a positive environment.
Barista
Safeway Starbucks
Leduc, Alberta
10.2020 - 04.2021
- Opening the shop up.
- Maintained cleanliness of work area and equipment throughout the shift.
- Operated espresso machines and other brewing equipment consistently.
- Followed safety and health guidelines for food handling and sanitation procedures.
- Prepared and served coffee beverages to customers efficiently and accurately.
Dog Sitter/Walker
Rover
Edmonton, AB
06.2024 - Current
- Provided attentive care to dogs during scheduled visits and walks.
- Managed feeding routines and maintained fresh water supply for pets.
- Administered medications as directed by pet owners for health management.
- Communicated regularly with pet owners about their dog's well-being and behavior.
- Developed trusting relationships with dogs to promote comfort and security.
Child Care
Boys and Girls club
Leduc, AB
09.2018 - 12.2018
- Helping run activities
- Organized snack
- Constant supervision
Babysitter
Private
Leduc, AB
07.2010 - Current
- Babysit for my mom and other people
- Supervised children's activities, ensuring a safe and engaging environment.
Education
Hospital Unit Clerk - Medical Office Assistant Course, Hospital Unit Clerk Course
Norquest College
Edmonton, Alberta 09.2021 - 04/2022
Christ The King
Leduc, AlbertaDiploma in Education - High School
Christ The King
Leduc, Alberta 09.2012 - 06/2020
Skills
- Fast Learner
- Kind Person
- Independent Worker
- Team Player
- Medical terminology
- Appointment scheduling
- Communication skills
- Customer service
- Problem solving
- Conflict resolution
- Active listening
- Phone reception
- Healthcare software
Accomplishments
- Order Processing Efficiency, Efficiently processed over 50 doctor orders daily.
- Patient Check-Ins Management, Managed check-ins for over 200 patients weekly.
- Customer Satisfaction, Achieved 95% customer satisfaction at Marble Slab.
- Call Response Efficiency, Handled 100% of incoming calls within 30 seconds.
Hobbies and Interests
- Helping out anyone I can
- Cooking
- Movie critic
- Music
- Dog Walker/Sitter
- Walking downtown
- Pet owner
References
- Rachelle Drechsler, 7808983487
- Van Reuangrith, 780-655-7704
Languages
English, Advanced
Timeline
Summer Camp Counselor
Camp Maskepetoon
06.2025 - 08.2025
Dog Sitter/Walker
Rover
06.2024 - Current
Hospital Unit Clerk
The Cross Cancer Institute
07.2022 - 06.2025
Hospital Unit Clerk - Medical Office Assistant Course, Hospital Unit Clerk Course
Norquest College
09.2021 - 04/2022
Barista
Safeway Starbucks
10.2020 - 04.2021
Making and serving ice cream
Marble Slab
11.2018 - 08.2021
Child Care
Boys and Girls club
09.2018 - 12.2018
Diploma in Education - High School
Christ The King
09.2012 - 06/2020
Babysitter
Private
07.2010 - Current
Christ The King