Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Interests
Timeline
Generic

Melanie Arviso

Hemet

Summary

I have a little over six years in the customer service industry. I have promoted two times in my current department within the last three years. I am a hard worker and excel in everything I do. I am always willing to learn and expand my knowledge.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Sergeant

Soboba Casino
12.2021 - Current
  • Provide knowledge of Security and Casino Policies and procedures.
  • Anticipate and meet the needs of both Security Officers and Guests to deliver the best possible guest services.
  • Have a high level of communication to ensure the Security Department can be well informed and perform at its best.
  • Respond to Officers’ or Guests’ requests for services in a timely manner while maintaining the highest level of professionalism.
  • Evaluate the Officer’s performance and provide feedback so team members meet performance expectations.
  • Have a high level of listening and communication skills so that I may better resolve team member issues and disputes.
  • Schedule Officers accordingly to match business needs and ensure Casino Guests always feel secure in their surroundings.
  • Set a good example for Officers in order to promote an environment that can assist them in wanting to grow and succeed within the Department and Casino as a whole.
  • Achievements/Tasks

Security Corporal

Soboba Casino
06.2021 - 12.2021
  • Provide customer service to guests. Observe and report any incidents that occur on Casino property. Provide medical assistance to guests when needed. Stand-in supervisor when needed.
  • Achievements/Tasks

Security Officer

Soboba Casino
10.2018 - 06.2021
  • Provide customer service to guests. Observe and report any incidents that happen on Casino property. Provide medical aid to guests when needed.
  • Achievements/Tasks

EVS (Environmental Services)

Soboba Casino
03.2017 - 10.2017
  • Maintain cleanliness of the Casino floor and facilities. Provide customer service to guests.
  • Achievements/Tasks

Education

Liberal Studies

Noli Indian High School
San Jacinto, Ca
01.2012

Liberal Studies/Nursing

Mt. San Jacinto College
San Jacinto, Ca
05.2025

Medical Assisting

San Joaquin Valley College
Temecula, Ca
01.2021

Liberal Studies

Mt. San Jacinto
San Jacinto, Ca
01.2016

Liberal Studies

Cal State San Marcos
San Marcos, Ca
01.2013

Skills

  • Fast Learner
  • Team Player
  • Positive Attitude
  • Great customer service
  • Great work ethic
  • Incident reporting
  • Investigation techniques
  • Report writing
  • Report writing skills
  • Event security monitoring
  • Security training

Certification

CPR/First Aid (08/2022 - 08/2024)

LANGUAGES

English
Full Professional Proficiency

Interests

Medical field

Office settings

Administrative work

Timeline

Security Sergeant

Soboba Casino
12.2021 - Current

Security Corporal

Soboba Casino
06.2021 - 12.2021

Security Officer

Soboba Casino
10.2018 - 06.2021

EVS (Environmental Services)

Soboba Casino
03.2017 - 10.2017

Liberal Studies/Nursing

Mt. San Jacinto College

Medical Assisting

San Joaquin Valley College

Liberal Studies

Mt. San Jacinto

Liberal Studies

Cal State San Marcos

Liberal Studies

Noli Indian High School

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Melanie Arviso