Summary
Overview
Work History
Education
Skills
volunteer
Languages
Timeline
Generic

MADELINE Patten-Garcia

Hemet

Summary

Highly organized and dependable professional skilled at managing multiple priorities with a positive attitude. Proven track record of meeting team goals and exceeding expectations. Demonstrates a strong willingness to take on additional responsibilities for the team\'s success.

Overview

11
11
years of professional experience

Work History

Surveillance Agent

Soboba Casino
07.2021 - Current
  • Observe gambling operation for irregular activities such as cheating or theft by either employees or patrons
  • Investigate potential threats to gambling assets such as money, chips, and gambling equipment
  • Act as oversight and security agent for management and customers
  • Monitor the premises for any thefts and fraud activities
  • Ensure that no merchandise leaves the premises without payment
  • Develop in-depth knowledge of department operations and security systems
  • Respond promptly to alarms according to company guidelines
  • Identify and communicate any suspicious activity to Operations Manager
  • Investigate frauds and thefts as directed by the Manager
  • Implement safety and security programs for premises
  • Perform scanning and bag checking of all employees when they lea
  • Supervised and assisted with training surveillance agents
  • Watched both live and recorded video surveillance footage.
  • Investigated prior incidents on CCTV to prepare reports for local authorities.
  • Recorded time, date and location of incidents.
  • Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
  • Monitored activities captured on cameras to inform authorities of suspicious activities.
  • Monitor department operations everyday to check any violations of company polices regarding safety and property and personal hazards.

Beverage Server

Soboba Casino
03.2019 - 08.2020
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Prepared hot coffee and tea according to customer requests.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server

Buffalo Wild Wings
03.2016 - 03.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Barista

Starbucks
05.2017 - 05.2019
  • Coordinate with manager at beginning of every shift to complete all duties eciently and inform all guest of menu change
  • Monitor all meals for guests and provide optimal experience to all guests and initiate all food and beverage orders and ensure optimal level of guest satisfaction
  • Facilitate service of all food and beverages to guests and ensure compliance to all standards and manage all communication with customers and ensure satisfaction with all cocktail service
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintain knowledge on all houses drink recipes and maintain account of all sales and discounts and ensure compliance to all cash handling procedures of outlet
  • Prepare and maintain knowledge on food menu and prepare all drink levels and assist to set table
  • Ensure compliance with all state alcohol requirements and provide friendly services to all guests
  • Administer and handle money according to required procedure and monitor all alcohol consumption of guests
  • Coordinate with all customers and assist in publicity photographs and coordinate with total rewards center to promote various cocktail programs
  • Assist all beverage servers and bartenders and provide personalize services to all guests
  • Identify and resolve all issues according to required cocktail guideline and manage all check payments
  • Provide optimal level of customer services and ensure all cocktail consumption for all adults and handle all cash and maintain neat and clean area at all times
  • Maintain neat and clean area and provide safe practices to all employees and guests
  • Monitor all alcohol beverages according to state policies and provide training to all employees, , Starbucks
  • Prepare coffee and tea beverages for customers
  • Recommend the coffeehouse's products to undecided clientele
  • Clean and maintain the store during downtime as needed
  • Ensure that you are adhering to food safety procedures at all times
  • Cash handling and accurately record customer order information
  • Resolve customer complaints quickly and eciently as they arise
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Server

Sizzler
05.2016 - 05.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Host/Cashier

Pollys Pies
01.2014 - 05.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Upsold additional products and services to customers, increasing revenue.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.

Education

High School Diploma -

Alessandro Highschool
Hemet, CA
05.2013

Skills

  • Experienced
  • Multitasking
  • Fast typing
  • Microsoft excell
  • Skillful
  • Active Listening
  • Professional Development
  • Critical Thinking
  • CCTV Camera Operations
  • Thorough Investigative Abilities
  • Detailed Documentation
  • Time Management
  • Incident Reporting
  • Investigative techniques

volunteer

Volunteered at the Riverside Coroners Office 

Volunteered at the San Jacinto Sheriffs Station

Languages

Spanish
Native or Bilingual

Timeline

Surveillance Agent

Soboba Casino
07.2021 - Current

Beverage Server

Soboba Casino
03.2019 - 08.2020

Barista

Starbucks
05.2017 - 05.2019

Server

Sizzler
05.2016 - 05.2017

Server

Buffalo Wild Wings
03.2016 - 03.2017

Host/Cashier

Pollys Pies
01.2014 - 05.2016

High School Diploma -

Alessandro Highschool

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MADELINE Patten-Garcia