Melania Martelli

• Trained over 20 new employees on policies and procedures to assist the collection of PCR tests and proper infection prevention control measures
• Successfully applied for funding from the Newfoundland and Labrador Government and organized lodging for over 3500 individuals displaced due to Hurricane Fiona
• Acted as a Team Lead Accommodation Officer and held meetings with 10+ team leads to problem solve current and future setbacks
• Supported Long Term Care (LTC) facility front-line workers to assist the residents with the basic activities of daily living, including socialization to provide emotional support, support with meals and snacks, and to reinforce health and safety protocols.
• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
• Assessed needs of each client and recommended appropriate services and resources.
• Provided crisis intervention and case management services to child, family and legal guardians.

Organized meetings and reminders between the caseworker and the participant (offender/victim) via phone and Outlook

• Analyzed case data to present monthly statistical reports to caseworkers and funding institutions.
• Streamlined case management processes by implementing efficient documentation and reporting practices.
• Enhanced client well-being by conducting thorough assessments and identifying appropriate resources.

• Assessed the practical and emotional needs of adult clients with developmental disabilities
• Researched and organized opportunities for social integration and participation in community events.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.

• Inputted and organized data from war grave inspection reports to the Veteran Affairs database
• Led the paperless project to convert paper-based files into a digital format to ensure contractors’ assessments and notes could be accessed through the online database.
• Completed data entry tasks with accuracy and efficiency.