Meklit Abebe
Winnipeg,MB
Summary
Proven sales professional with a track record of enhancing client satisfaction and expanding customer bases at companies like Safaricom. Specializes in customer relationship building and sales expertise, leveraging interpersonal communication skills and MS Office Suite proficiency to exceed sales quotas. Demonstrated success in innovative sales strategy development, achieving significant revenue growth.
Overview
10
10
years of professional experience
Work History
Sales Representative
FYF Import & Export Company
Addiss Ababa Ethiopia
02.2019 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Telecommunications Sales Representative
Safaricom
Addis Ababa Ethiopia
06.2016 - 02.2019
- Implemented strategic account management plans for key clients to ensure consistent growth in revenues from existing customers.
- Streamlined internal processes by collaborating with cross-functional departments such as marketing, finance, and operations teams.
- Managed a portfolio of accounts effectively, monitoring sales pipelines to ensure timely follow-up on leads and opportunities.
- Delivered exceptional customer service, maintaining long-lasting relationships with existing clients leading to repeat business and referrals.
- Collaborated with team members to develop and execute successful sales strategies for achieving regional goals.
- Exceeded monthly sales quotas consistently, contributing significantly towards overall team performance targets.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Marketing Program Management
Fanta
Addis Ababa Ethiopia
06.2014 - 05.2016
- Regularly reviewed emerging best practices in HCV management, integrating them into the program as appropriate.
- Implemented effective time management strategies, optimizing workflow within the internship program.
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Designed targeted marketing materials promoting program services offered by the organization which resulted in increased enrollment numbers across all cohorts.
Education
Associate of Arts - Fashion Design And Production
Next Fashion Designing
Addis Ababa Ethiopia08.2011
High School Diploma -
Yenegew Sew High School
Addis Ababa Ethiopia07.2007
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Ms Office Suite : Word Excel, Powerpoint
- Client Service
- Customer Success Management
- Cold-calling
Timeline
Sales Representative
FYF Import & Export Company
02.2019 - 03.2024
Telecommunications Sales Representative
Safaricom
06.2016 - 02.2019
Marketing Program Management
Fanta
06.2014 - 05.2016
Associate of Arts - Fashion Design And Production
Next Fashion Designing
High School Diploma -
Yenegew Sew High School