Summary
Work History
Education
Skills
Timeline
Generic

Mehmet OZGURSOY

Toronto,ON

Summary

As an experienced waiter with a background in various restaurants and cafés, I excel in delivering high-quality customer service. My diverse work experience allows me to adapt quickly to new environments. I am diligent, ambitious, and committed to contributing effectively as part of a team

Work History

Operation Executive

Tiryaki Agro Food
08.2018 - 03.2024
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
  • Developed strong relationships with vendors, improving collaboration and negotiation outcomes.

Customer Service Officer

Pegasus Airlines
03.2018 - 08.2018


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Ensured that customers reached their flights safely and managed the verification of their documents efficiently.

Marketing Intern

Dpointgroup
06.2017 - 09.2017
  • Assisted in creating written, video, and image content for marketing channels.
  • Researched competitor trends and interpreted findings to report conclusions to supervisors.

Restaurant Waiter-Part Time

Miracle of Coffe
11.2016 - 05.2017


  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Hotel Waiter

Hunters Hotel
06.2016 - 09.2016
  • Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
  • Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.

Education

Bachelor of Science - Logistics

ANADOLU UNIVERSITY
ESKISEHIR-TURKEY
01.2019

Bachelor of Science - International Relations

CANAKKALE 18 MART UNIVERSITY
CANAKKALE-TURKEY
06.2017

Skills

  • Scheduling Coordination
  • Operational Efficiency
  • Cost analysis and savings
  • Customer Service
  • Customer Relations
  • Microsoft Suite Programs

Timeline

Operation Executive

Tiryaki Agro Food
08.2018 - 03.2024

Customer Service Officer

Pegasus Airlines
03.2018 - 08.2018

Marketing Intern

Dpointgroup
06.2017 - 09.2017

Restaurant Waiter-Part Time

Miracle of Coffe
11.2016 - 05.2017

Hotel Waiter

Hunters Hotel
06.2016 - 09.2016

Bachelor of Science - Logistics

ANADOLU UNIVERSITY

Bachelor of Science - International Relations

CANAKKALE 18 MART UNIVERSITY

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Mehmet OZGURSOY