Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Muni Susminta Mudliar

Calgary

Summary

Aviation professional with a strong background in managing and optimizing flight operations, ensuring operational efficiency and safety, while fostering a collaborative team environment. Experienced in coordinating complex flight schedules and logistics, utilizing effective communication to ensure operational efficiency and safety. Deep expertise in managing aviation operations, with a strong focus on team collaboration, adaptability, and delivering results. Skilled in flight scheduling, safety protocols, and operational efficiency. Demonstrated strong proficiency in communication and problem-solving. Dedicated airfield operations expert with aviation industry experience, Talented at implementing new airfield operations protocols and enforcing compliance with aviation regulations. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Thorough team contributor with strong organizational capabilities, experienced in handling numerous projects at once while ensuring accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Operation Executive

United Airlines
01.2023 - 09.2024
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Coordinated logistics activities, ensuring timely and safely operation
  • Managed cross-functional teams to achieve aviation safety and secure goals .
  • Coordinate with ground crew to plan for arrivals and departure flights
  • Ensure aircraft safety an d grooming
  • maintaining efficiency and safety around workspace
  • Assisting with CSA and gate agents with flights and baggage
  • Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
  • Managed budgets and financial reporting, providing accurate insights into company performance.
  • Provided ongoing training to team members, enhancing skillsets and overall productivity.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

Customer Services Agent

Delta Airlines
09.2023 - 05.2024
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
  • Addressed customer account discrepancies and concerns.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
  • Conducted thorough research on client accounts for accurate information gathering and issue resolution.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Collaborated with team members to develop innovative solutions for complex customer problems.
  • Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.

Operations Supervisor

ATS Aviation
01.2022 - 01.2023
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Managed internal operational standards and productivity targets.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Oversaw logistics coordination for seamless transportation between various departments and locations.

CSA

American Airlines
09.2021 - 12.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Assisted in inventory management.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Connected with customers by listening to concerns and answering questions.

Education

GED -

Jasper Place School
Edmonton, AB
06.2014

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience
  • Empathetic and genuine
  • Customer Complaint Resolution
  • Customer Relations
  • File Management
  • Complaint Handling
  • Customer Relationship Management (CRM)
  • Microsoft Office Suite proficiency
  • Inbound Call Management
  • Call Control
  • Assertiveness
  • Customer Focus
  • Needs Assessment
  • Exemplary work ethic
  • Information Verification
  • Information Updates
  • Documentation And Reporting
  • Problem-solving abilities
  • Data Entry
  • Computer Proficiency
  • Active Listening
  • Scheduling
  • Microsoft Outlook
  • Product Knowledge
  • Client Relations
  • Data Collection
  • Team Development
  • Critical Thinking
  • Microsoft Excel
  • Call Management
  • Conflict Resolution
  • Scheduling coordination
  • Operational efficiency
  • Operational excellence
  • Operations management
  • Team leadership
  • Labor relations
  • Regulatory compliance
  • Operations oversight
  • Customer service management
  • Decision-making
  • Employee scheduling
  • Customer service

Languages

English
Native or Bilingual
Fiji
Native or Bilingual
Hindi
Full Professional

Timeline

Customer Services Agent

Delta Airlines
09.2023 - 05.2024

Operation Executive

United Airlines
01.2023 - 09.2024

Operations Supervisor

ATS Aviation
01.2022 - 01.2023

CSA

American Airlines
09.2021 - 12.2022

GED -

Jasper Place School
Muni Susminta Mudliar