MEHERIKAA MANN
Vancouver,BC
Summary
Self-motivated and experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Good multitasking , planning and communication skills.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Hostess
Courtyard Restaurant
06.2022 - 11.2022
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Barista Trainer
Casa di Moni
04.2022 - 06.2022
- Greeted guests with pleasant smile and superior customer service.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Supported highest standards of conduct and service to support company reputation.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Listened to customer desires and needs to recommend optimal products.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
Management Trainee
Andaaz Restaurant
12.2021 - 03.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Education
Natural Nutrition Program -
CSNN
Victoria, BCTravel Tourism / Management - Management
Eton College
Vancouver, BC02.2024
Skills
Proven ability to prioritize and handle multiple tasks
Proficient typing and computing numerical data
Proficient computer skills ( Word , Excel , Powerpoint )
Excellent customer service skills and a strong sense of urgency
Good communication skills, oral and written in different l languages: English, Hindi, Urdu and Punjabi
- Highly Organized
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Barista
Starbucks
10.2023 - Current
Hostess
Courtyard Restaurant
06.2022 - 11.2022
Barista Trainer
Casa di Moni
04.2022 - 06.2022
Management Trainee
Andaaz Restaurant
12.2021 - 03.2022
Natural Nutrition Program -
CSNN
Travel Tourism / Management - Management
Eton College