Mehdi Mahmoodi
Toronto,ON
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver customer service for client satisfaction and retention . Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Knowledgeable Statistician with more than 10 years of progressive experience analyzing data in financial and business settings. Adept in conducting sampling and validation. Offering broad understanding of statistical concepts and models with expertise in IMB SPSS, SQL, Microsoft Excell, Python ,Power BI and Tableau .
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Guide
SOCIAL ENTREPRENEURSHIP AND GHARZOLHASANEH CULTURE
04.2022 - 02.2024
- Handling customers' financial transactions, including cashing checks, completing money transfers and opening and closing accounts.
- Answering enquiries and resolve problems or discrepancies concerning customers' accounts and customer validation processes.
- Inform customers of available banking products and services to address their needs..
Data Analyst and Statistician (Part Time)
IDEHAYE NOVIN VAZHIAN TOUS COMPANY
08.2016 - 02.2024
- Participated in requirements meetings to understand business needs.
- Generated ad-hoc reports to evaluate specific business requirements.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Created data models to support decision-making processes.
- Deployed predictive analytics models to forecast future trends.
Bank Employee
RESALAT INTEREST-FREE LOAN BANK
04.2014 - 04.2022
- Built and maintained portfolio of loans to meet established goals and objectives.
- Developed and implemented strategies to reduce risk and increase profitability.
- Maintained friendly and professional customer interactions.
- Collaborated with team members to achieve branch sales targets and exceed performance goals.
- Processed customer applications and approved loans in accordance with bank policy.
- Enhanced customer satisfaction by providing efficient and accurate financial services.
Education
Master of Science - Statistics
Islamic Azad University
Mashhad, Iran11.2011
Bachelor of Science - Statistics
Islamic Azad University
Mashhad, Ian06.2009
Skills
- Reporting Tools( Power BI, Tableau)
- Data and Analytics
- Statistical Analysis
- Database Programming and SQL
- Web-based reporting tools( python, R)
- Data Exports
Languages
German
Professional Working
Certification
- Introduction to Data Analytics Course-2024
https://www.coursera.org/learn/introduction-to-data- analytics/
- The Business Intelligence Analyst Course-2023 https://www.udemy.com/course/the-business-intelligence-analyst-course-2018/
- Data Science Course , Jd,Sharif University of Tehran- 2021
- IMB SPSS advanced Course, Ferdowsi University College of Mashhad-2020
Timeline
Customer Guide
SOCIAL ENTREPRENEURSHIP AND GHARZOLHASANEH CULTURE
04.2022 - 02.2024
Data Analyst and Statistician (Part Time)
IDEHAYE NOVIN VAZHIAN TOUS COMPANY
08.2016 - 02.2024
Bank Employee
RESALAT INTEREST-FREE LOAN BANK
04.2014 - 04.2022
Master of Science - Statistics
Islamic Azad University
Bachelor of Science - Statistics
Islamic Azad University