Ashutosh Baraiya
Hamilton,Ontario
Summary
Data-driven and results-oriented Business Intelligence Specialist with a postgraduate background in Analytics for Business Decision Making. Skilled in transforming raw data into actionable insights through data modeling, visualization, and predictive analytics. Adept at building dashboards, maintaining data pipelines, and supporting decision-making processes through collaboration and communication across departments. Passionate about enabling data-driven strategies in dynamic business environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Operations & Customer Service Support
Mohawk College
Hamilton, Ontario
09.2023 - 04.2024
Supported document preparation and data organization for Operations Manager and faculty.
Maintained student inquiry logs and helped streamline front-desk operations.
Selected from over 120 students, highlighting strong communication and collaborative skill.
Customer Service Representative
Focus BPO
, India
01.2023 - 06.2023
Maintained customer data logs and developed reports on customer interactions
Provided training to 4 new team members on CRM and service protocols
Assisted in improving service tracking processes and accuracy
Education
Post-Graduate Certificate - Analytics For Business Decision Making
Mohawk College of Applied Arts And Technology
Hamilton, None04-2025
Post-Graduate Certificate - International Business Management
Mohawk College of Applied Arts And Technology
Hamilton, None04-2024
Bachelor of Commerce - Advanced Accounting And Auditing
Gujarat University
India04-2022
Skills
BI & Visualization Tools: Power BI, Tableau
Languages & Tools: SQL, Excel (advanced), Python (pandas, matplotlib), R (basic)
Data & Modeling: ETL processes, data pipelines, data modeling, predictive analytics
Other Tools: Microsoft Office Suite, Salesforce (basic reporting knowledge)
Soft Skills: Communication, teamwork, problem-solving, attention to detail
Certification
• Google Data Analytics Professional Certificate
• Introduction to Power BI (LinkedIn Learning)
• Data Visualization with Tableau (Coursera)
Languages
English
Full Professional
French
Limited
Timeline
Operations & Customer Service Support
Mohawk College
09.2023 - 04.2024
Customer Service Representative
Focus BPO
01.2023 - 06.2023
Post-Graduate Certificate - Analytics For Business Decision Making
Mohawk College of Applied Arts And Technology
Post-Graduate Certificate - International Business Management
Mohawk College of Applied Arts And Technology
Bachelor of Commerce - Advanced Accounting And Auditing
Gujarat University
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