MEHDI HAJJAJI
Montreal
Summary
Results-driven Software Deployment Specialist with extensive experience in project analysis, software deployment, user training, and continuous improvement. Skilled at collaborating with technical teams and clients to optimize software adoption and enhance user experience.
Overview
14
14
years of professional experience
Work History
Customer Support Operations Expert
Petal
07.2021 - Current
- Deployed 800 clinics across Quebec
- Implemented the provincial orchestrator, optimizing appointment flows
- Contributed to the generation of 1.5 million appointments through deployed platforms
- Created and maintained online help center documentation and internal deployment processes
- Assisted ministerial project managers with change management
- Collaborated with development teams and vendors to enhance platform features
Event Technician
01.2017 - 12.2021
- Provided technical support for logistics and electrical installations
Helpdesk Technician
TekSystems at Industrielle Alliance
02.2021 - 07.2021
- Provided application support for internal tools (installation, updates, password resets)
- Assisted with Microsoft 365, Azure (MFA/Intune), and hardware/network troubleshooting
Technical Support Representative
Pivotal Payments
01.2017 - 12.2018
- Provided bilingual support for payment terminals and online payment solutions
Trainer & Technical Supervisor
Lafourchette.com
01.2011 - 12.2016
- Managed technical training and customer support for a SaaS solution
Education
Diploma of Vocational Studies - IT Support
EMICA
Montreal, QC01.2021
Bachelor's Degree - Applied Foreign Languages (English-Spanish)
Sorbonne University
01.2009
Skills
- Software deployment & integration
- Support management & continuous improvement
- Documentation & user training
- Project analysis & change management
- Coordination with developers & vendors
- Organizational development
- Workforce management
- Cross-functional team leadership
- Operations analysis
- Total quality management
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Collaborated with Product team in enhancing product
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Interests
- Bikepaking
- Entrepreneurship / barbering
- Documenting and sharing travel experiences
Timeline
Customer Support Operations Expert
Petal
07.2021 - Current
Helpdesk Technician
TekSystems at Industrielle Alliance
02.2021 - 07.2021
Event Technician
01.2017 - 12.2021
Technical Support Representative
Pivotal Payments
01.2017 - 12.2018
Trainer & Technical Supervisor
Lafourchette.com
01.2011 - 12.2016
Bachelor's Degree - Applied Foreign Languages (English-Spanish)
Sorbonne University
Diploma of Vocational Studies - IT Support
EMICA
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