Karen Bowman
Discovery Bay
Summary
Dynamic Senior Program Manager with extensive experience at Workday, excelling in project leadership and cross-functional team collaboration. Proven track record in driving continuous improvement initiatives and enhancing customer support. Skilled in strategic planning and risk mitigation, successfully managing complex programs to deliver impactful results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Global Support Operations & Enablement Senior Program Manager
Workday
Pleasanton
12.2021 - 02.2026
- Manage medium and large technical programs and orchestrate the execution of associated projects across the Support functions.
- Organize and facilitate meetings with cross-organization representatives to identify and prioritize areas of focus, manage simultaneous programs, and ensure deliverables and timelines are met.
- Focus on continuous improvement efforts to improve, simplify and streamline the way we develop and deliver support to our customers.
- Work collaboratively to influence and help the Global Support organization scale and work more efficiently.
- Communicate frequently and transparently to ensure all organizations are kept up to date on new initiatives, changes, and improvements.
- Define metrics that provide the key insights that drive the prioritization of programs and initiatives.
Employee Development Global Senior Manager
Oracle Corporation
Redwood Shores
03.2005 - 05.2016
- Created a learning and development strategy action plan to implement dynamic learning systems contributing to the success of the organization. Partnered with multiple lines of business managing internal knowledge and training requirements.
- Identified appropriate tools and delivery methods to produce blended learning materials promoting learning through self-study, performance support, socialization, and sharing information.
- Advanced the technical infrastructure needed to support training initiatives and process to close workforce gaps.
- Developed assessments that measured learner outcomes including product skill sets.
- Enhanced course delivery quality and building a culture of continuous improvement.
Learning and Development Manager
PeopleSoft
Pleasanton
06.2002 - 03.2005
- Guided Global Customer Support to identify and deploy training opportunities.
- Executed opportunities into actionable programs containing clear training goals, objectives, and key success indicators.
- Designed and delivered training programs.
- Created and managed productivity tools training for new hires, refresher courses, or updates related to product, system and process enhancements.
- Chaired Leadership Development for the Global Support Delivery executive team.
- Managed Knowledge Transfer Sessions with the Support organization to include in our Self Service Knowledge Management tool.
Senior Business Intelligence Analyst
PeopleSoft
Pleasanton
06.1999 - 05.2002
- Maximized collection, formulation, analysis and implementation of system enhancements for the infrastructure and tools used in the Global Customer Support organization.
- Assessed the global requirements, performed testing, developed and delivered training and managed deployment.
- Collaborated with product management, development, IT, Human Resources and PeopleSoft University to improve product, documentation and training.
- Hosted various focus groups, customer satisfaction metrics, ISO and SCP review findings and market trend data to determine process improvement needs.
Education
Bachelor of Science - Business Administration Management
University of Phoenix
Livermore, CaliforniaSkills
- Project leadership
- Change management strategy
- Risk mitigation strategies
- Requirements gathering
- Scope management
- Cross-functional team leadership
- Program management
- Continuous improvement
- Deployment plans
- Project integration activities
- Software development lifecycle
- Agile methodology
- Strategic planning
- Customer support enhancement
- Project prioritization
- Stakeholder engagement
Certification
ISO 9001 Accredited Lead Auditor
Awards
- Workday Global Customer Support Excellence Awards, Q1FY2024, You Rocked It
- Oracle Pacesetter Award
Timeline
Global Support Operations & Enablement Senior Program Manager
Workday
12.2021 - 02.2026
Employee Development Global Senior Manager
Oracle Corporation
03.2005 - 05.2016
Learning and Development Manager
PeopleSoft
06.2002 - 03.2005
Senior Business Intelligence Analyst
PeopleSoft
06.1999 - 05.2002
Bachelor of Science - Business Administration Management
University of Phoenix