Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mehal Patel

Oakville,ON

Summary

Reliable individual with skills and experience as Dental receptionist and Microbiology Laboratory Technician. Smart and committed to job well done and offering exceptional drive.

Overview

14
14
years of professional experience

Work History

Dental Receptionist

Dentistry @ Preserve
01.2024 - Current
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained clean and welcoming reception area for patients, contributing to positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure satisfactory resolution.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Collaborated with team members to maintain organized inventory system for dental supplies and office materials.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Participated in ongoing training workshops or seminars to stay updated on industry trends and best practices in dental administration management.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Processed medical insurance claims and payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Microbiology Laboratory Technician

Bureau Veritas
09.2010 - 01.2017
  • Performed testing procedures for food samples and prepared media
  • Ensure high level of accuracy in sample preparation and media preparation
  • Prepared media following standard laboratory procedure for Food microbiology
  • Reduced contamination risks in cultures by working diligently with aseptic techniques during sample preparation.
  • Employ proper laboratory techniques to minimize risk of mislabeling, sample mix-up and cross contamination between samples and other materials
  • Follow Standard Operating Procedures (SOPs) and Work Instructions (WIs) when conducting any laboratory work or procedure;
  • Prioritize daily workload based on sample and laboratory requirement
  • Collaborated with team members to troubleshoot issues and optimize lab operations for successful project completion.
  • Identify and communicate non-conformances to Supervisor
  • Managed inventory effectively through regular stock checks and prompt ordering of supplies to avoid delays in experiments or analysis
  • Ensured high-quality results by following strict protocols for various microbiological testing procedures.
  • Maintain training records and relevant qualifications;
  • Improved sample analysis turnaround time through meticulous organization of daily tasks and efficient use of resources.
  • Optimized workflow within lab through effective prioritization of assigned tasks based on project deadlines.
  • Increased lab safety by enforcing proper handling, storage, and disposal of hazardous materials.
  • Enhanced laboratory efficiency by maintaining and calibrating equipment for accurate experimental results.
  • Recorded and analyzed data to produce reports of results.
  • Participated in lab meetings and project presentations.
  • Keep work area clean, neat and organized;
  • Troubleshot and resolved equipment and process issues.
  • All other responsibilities as assigned.
  • Trained and supervised junior technicians in laboratory protocols.
  • Operated and performed preventative maintenance on laboratory equipment and instruments.
  • Provided comprehensive documentation of all laboratory activities, ensuring clear communication with colleagues and supervisors regarding test progress and results.

Education

Associate of Applied Science - Post Graduate Diploma in Biotechnology

Mohawk College of Applied Arts And Technology
Hamilton, ON

Diploma in Medical Laboratory Technology

Veer Narmad South Gujarat University
Surat, Gujarat, India

Bachelor of Science - Microbiology

Veer Narmad South Gujarat University
Surat, Gujarat, India

Skills

  • Excellent multitasking capability
  • Appointment Scheduling
  • Administrative Support and Office Management
  • Troubleshoot
  • Team work and Independent work
  • Computer Proficiency
  • Customer Service
  • Organization and Time Management
  • Documentation and Record-keeping
  • Relationship Building
  • Microbiological Safety
  • Quick learner
  • Interpersonal and written communication
  • Analytical Thinking
  • Punctual and Reliable

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional

Timeline

Dental Receptionist

Dentistry @ Preserve
01.2024 - Current

Microbiology Laboratory Technician

Bureau Veritas
09.2010 - 01.2017

Associate of Applied Science - Post Graduate Diploma in Biotechnology

Mohawk College of Applied Arts And Technology

Diploma in Medical Laboratory Technology

Veer Narmad South Gujarat University

Bachelor of Science - Microbiology

Veer Narmad South Gujarat University

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Mehal Patel