Mehakjot Singh
Brampton
Summary
Experienced store supervisor and process assistant with excellent communication, organizational and multitasking abilities focused on monitoring and improving front-line retail operations at Brampton and Bolton locations. History of promoting customer loyalty by building connections while driving sales with creative and appealing merchandising approaches. Effortlessly the team was on-task and productive to exceed business objectives.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Air Canada
02.2023 - Current
- Efficiently operated ground service equipment for smooth baggage handling maintained clean ramps to prevent hazards, and assisted with loading/unloading luggage for multiple daily flights.
- Ensured personnel safety by strictly adhering to safety protocols during ramp operations.
- Contributed to a safer work environment while assisting crew and travellers with baggage.
Customer Service Representative
Paymentus
08.2022 - 01.2023
- Resolved customer inquiries through multiple channels, ensuring accurate and timely assistance.
- Developed training materials for new staff, enhancing onboarding process and knowledge retention.
- Implemented feedback mechanisms to improve service quality and customer satisfaction rates.
- Collaborated with cross-functional teams to streamline communication processes and resolve complex issues.
Process Assistant
Amazon
08.2021 - 07.2022
- Coordinated with the team for dispute resolutions, ensured accurate application processing, and managed document creation to meet schedule targets.
- Analyzed process data, initiated business practices, and handled day-to-day tasks with strong multitasking skills.
Store Supervisor
Popeyes
09.2017 - 07.2021
- Exceeded sales targets and customer expectations; ensured cleanliness, and stock rotation, and resolved customer issues.
- Optimized productivity through inventory reports; managed audits, donations, and transfers, and trained staff in sales and service.
Education
High School Diploma - Computer Programming
Lambton College
Mississauga, OntarioSkills
- Customer experience optimization
- Oversee employee performance
- Staff skill enhancement
- Analytical problem-solving
- Retail management
- Effective team collaboration
- Sales data analysis
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Ramp Agent
Air Canada
02.2023 - Current
Customer Service Representative
Paymentus
08.2022 - 01.2023
Process Assistant
Amazon
08.2021 - 07.2022
Store Supervisor
Popeyes
09.2017 - 07.2021
High School Diploma - Computer Programming
Lambton College