Mehak Singla
Oakville,Canada
Summary
Results-focused General Manager offering over five years of experience directing business strategy, operational structure, human resource management, finance, and performance metrics. Proven capacity to continually improve service levels, streamline workflow processes and augment profitability. Fosters benchmark results through excellent team development, motivation, and mentorship abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Freshii
Vancouver, British Columbia
06.2023 - 06.2024
- Manage inventory and order according to operational needs
- Train staff to meet the requirements and procedures of the company
- Arrange staff meetings to ensure the effectiveness and quality of service and product
- Prepare schedule according to the operational needs of the store
- Prepare daily, weekly and monthly cleaning schedules to ensure cleanliness and tidiness of the store
- Meet the dietary needs of customers by following specific instructions provided by guests
- Hire new talent according to operational requirements
- Handling customer complaints and resolving conflicts
- Onboarded & delivered exceptional client service to 200 customers per shift during peak times
- Introduce new promotions to attract more customers and increase profits
- Managing google for businesses and social media platform to interact with customers and market new offers available in store
- Preparing the documentation required for store inspection by VCH, Ecosure or Foodtastic.
Supervisor
Tapestry
Vancouver, British Columbia
08.2022 - 12.2023
- Working as part of a supportive and nurturing team focused on elevating relationships and enhancing interpersonal skills
- Managing and setting up restaurant and pub for service
- Taking orders according to resident’s restricted diet
- Following protocols for the safety of residents and fellow staff members
- Managing staff meetings and training staff
- Memorized over 100+ different menu items and helped guide residents to their ideal dinning experience
- Managed the POS & CRM system and entered 50+ orders per hour with zero errors
- Helped train 10+ new staff to use the technical systems.
General Store Manager
Riddim and Spice
Vancouver, British Columbia
06.2020 - 08.2022
- Enhanced organizational skills, Human resources, supervisory skills, budgeting, time management organization operations, and multitasking
- Learned to be excellent delegator and mediator
- People person, able to provide excellent customer service
- Excellent verbal communication, and the ability to convey important information clearly and effectively
- Strong leadership and initiative
- Implementing restaurant procedures, preparing reports, handling phone calls, maintaining a good relationship with customers
- Manage digital marketing
- Scheduling, maintaining inventory, and/or evaluating employee performance.
Crew Member/Cashier
Freshslice
Vancouver, British Columbia
02.2022 - 06.2022
- Take orders and prepare all menu items
- Cook and prepare a variety of food products including meats, poultry, vegetables, sauces, and other food products using a variety of equipment and utensils
- Provide friendly, responsive service to create an exceptional experience for all of our guests
- Working knowledge of proper food handling procedures
- The ability to follow standardized recipes
- The ability to work in a fast-paced environment.
Manager
McDonald’s
Vancouver, British Columbia
11.2020 - 01.2022
- Created skills such as time management, team work, punctuality, dispute resolution, and efficiency
- Improved communication skills as well as cashier skills
- Improved interpersonal and customer service skills.
Crew Member/Cashier
Mcdonald’s
Vancouver, British Columbia
07.2019 - 01.2021
- Learned multitasking and handling different station at the same time
- Completed assigned tasks in small amount of time
- Customer Service and Cashier Skills
- Helped co-workers in taking complex orders and maintaining customer satisfaction
- Following Procedures as per Mcdonalds guidelines.
Store Manager
Zara
Chandigarh, India
05.2018 - 06.2019
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control.
Senior Consultant
IELTS IDP
Kharar, India
06.2018 - 05.2019
- Created immersive activities and utilized technology to enhance instruction
- Improved computer, management and leadership skills
- Used variety of teaching to encourage student critical thinking and discussion in English course
- Monitored the staff of the institution and implemented new ideas to uplift the outcome of the students.
Education
Bachelor’s in Business Administration -
Yorkville University
Vancouver, British Columbia04.2022
Senior Secondary School -
Gobindgarh Public School
Mandi Gobindgarh, India04.2018
Secondary School -
Om Parkash Bansal Modern School
04.2016
Skills
- Outgoing and able to communicate with clients well
- Excellent interpersonal, verbal and written communication skills
- Problem solving ability, decision making ability and ability to adapt to changes
- Able to handle confidential and sensitive information
- Excellent knowledge of social media marketing skills
- Proficient with Windows XP, Microsoft Access, PowerPoint and Word
- Basic knowledge of Microsoft Excel
- Document Collection, Report Writing and Analysis
- Communicate fluently in English, Hindi and Punjabi
- Strong self-managing, organizational, analytical and time management skills
- Negotiation and Up-Selling Skills
- Highest Level of Education: Bachelor’s Degree
- Total years of experience: 4
Websites
Volunteer Experience
Student-Volunteer, 05/2021, 08/2021, M Yasin and Co., Vancouver, British Columbia, Reviewing financial statements of clients, Analyze data and review the data to meet the needs of clients, Make critical financial decisions by collecting, tracking, and correcting the company’s finances.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
First Aid Certification
CPR Certification
Serving It Right October 2020 to October 2025
Food Safety Management System, Food Processing and Food Safety
CPR Certification
Serving It Right October 2020 to October 2025
Food Safety Management System, Food Processing and Food Safety
Timeline
Store Manager
Freshii
06.2023 - 06.2024
Supervisor
Tapestry
08.2022 - 12.2023
Crew Member/Cashier
Freshslice
02.2022 - 06.2022
Manager
McDonald’s
11.2020 - 01.2022
General Store Manager
Riddim and Spice
06.2020 - 08.2022
Crew Member/Cashier
Mcdonald’s
07.2019 - 01.2021
Senior Consultant
IELTS IDP
06.2018 - 05.2019
Store Manager
Zara
05.2018 - 06.2019
Bachelor’s in Business Administration -
Yorkville University
Senior Secondary School -
Gobindgarh Public School
Secondary School -
Om Parkash Bansal Modern School