Summary
Overview
Work History
Skills
Accomplishments
Chief Accomplishments
Academicandprofessionalcredentials
Roles And Responsibilities
Professional Highlights
Languages
Affiliations
Timeline
Generic

Sukhmani Kaur

Saskatoon,SK

Summary

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Highly skilled in managing time and organizing work priorities, ability to perform tasks under minimal supervision, possess excellent communication skills and a pleasing personality. In-depth knowledge of various computer applications with good typing speed, familiar with the formal and informal departmental standards, goals, policies and procedures. Excellent interpersonal communication, team building & customer relationship management skills with extensive experience in training & development of the workforce with the ability to work in a multicultural environment. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Store Manager

BELL MOBILITY
Saskatoon, Saskatchewan
06.2024 - Current
  • Implemented efficient systems for tracking stock movement.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Updated POS system with new products and promotional offers.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Recruited, trained and supervised new employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored inventory levels and placed orders to restock shelves.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Updated and maintained store signage and displays.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Administrative Assistant & Sales Manager

Adidas
12.2019 - 10.2023
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Developed and maintained filing systems for confidential documents and records.
  • Managed database systems containing customer contact information.
  • Greeted visitors and provided general information about the company.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Compiled data from various sources into organized reports for review by management team.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Managed office supplies inventory and placed orders when necessary.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Created and presented monthly reports to management on sales performance.
  • Resolved customer complaints regarding sales and service.
  • Performed sales consultations and educated clients on products and services.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Directed customer inquiries to appropriate department personnel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Customer Relationship Manager & Administrative Assistant

Guess
09.2017 - 11.2019
  • Responded promptly to emails, phone calls, and other forms of communication from customers.
  • Generated reports on customer feedback and identified areas of improvement.
  • Organized promotional events to attract new customers.
  • Resolved customer complaints in a timely manner.
  • Provided technical support for customers when needed.
  • Cultivated strong relationships with customers by providing personalized attention.
  • Created and managed customer relationship management databases.
  • Maintained accurate records of all interactions with customers.
  • Developed strategies to improve customer service processes.
  • Created surveys to gather feedback from customers about their experiences.
  • Established and maintained CRM databases, ensuring data accuracy and compliance.
  • Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
  • Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
  • Trained and mentored new hires in customer service excellence and CRM software usage.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created and managed budgets for travel, training, and team-building activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed office supplies inventory and placed orders when necessary.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Facilitated communication between different departments within the organization.
  • Answered questions from customers regarding products and services offered by the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Managed database systems containing customer contact information.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Skills

  • Highly skilled in managing time and organizing work priorities
  • Ability to perform tasks under minimal supervision
  • Excellent communication skills
  • In-depth knowledge of various computer applications with good typing speed
  • Familiar with formal and informal departmental standards, goals, policies, and procedures
  • Excellent interpersonal communication, team building & customer relationship management skills
  • Extensive experience in training & development of the workforce
  • Ability to work in a multicultural environment
  • Handle incoming and outgoing correspondence, including post, email, and faxes
  • Screen telephone calls and inquiries and direct them as appropriate
  • Operating the cash record and doing product returns for customers
  • Reviewed files, records, and documents to obtain necessary messages
  • Performed administrative tasks as assigned
  • Collecting information and updating databases and verifying papers
  • Attending in-services training to develop knowledge and skills of office work
  • Communicate with clients directly, maintaining bills
  • Ability to plan ahead for future deliveries, Real-Time Tracking and Communication
  • Collaboration with Delivery Partners and Automation of Dispatching
  • Balancing multiple tasks within time-sensitive environments
  • Ability to make good decisions and handle multiple tasks
  • Ensuring maximum customer satisfaction by closely interacting with in-house & potential guests
  • Create expense reports, budgets, and filing systems
  • Develop and maintain Alert system for upcoming deadlines on incoming requests, projects, and events
  • Coordinated all aspects of internal and external visitor meetings, seminars, interviews
  • Established and maintained long term relationships with customers
  • Analyzed customer credit data and other related financial information in a timely manner
  • Operations Management
  • Store Merchandising
  • Report Generation
  • Shift Scheduling
  • Risk Management
  • Payroll Management
  • Loss Prevention
  • Employee Training
  • Retail Inventory Management
  • Customer Service Management
  • Budget Administration
  • POS Systems
  • Sales professional
  • Store opening and closing procedures
  • Inventory Oversight
  • Sales Promotions
  • Store Opening and Closing
  • MS Office proficient
  • Inventory Control
  • Database Management
  • Inventory Management
  • Product Merchandising
  • Documentation And Reporting
  • Customer Relations
  • Marketing and Promotions
  • Operational Efficiency
  • Friendly and Positive
  • Relationship building and management
  • Operations
  • Problem-Solving
  • Customer Service
  • Multitasking and Organization
  • Retail Merchandise Quality Standards
  • Bank and Safe Deposits

Accomplishments

  • Won award for being 2nd position holder in Skating at National level.
  • Always recognized as the best athlete at School level.
  • Participated in ExtraCurricular activities at School and College level.
  • Selected as one of the best students for protocol in agro-tech.

Chief Accomplishments

  • First Time individual Store sale on a single day is over 15000 CAD in Guess.
  • Successfully managing Visual Merchandising, Sales, Reporting, MIS, and Staff Recruitment.
  • Guess has achieved Month targets continuously.
  • Served on a task force charged with turning around under-performing stores. Trained CSR'S in five struggling stores, and contributed to significant improvements in guest satisfaction and sales.
  • Won award for Best Employee 500 CAD given as appreciation

Academicandprofessionalcredentials

  • Retail Trade Management (YMCA, New Delhi)
  • MA English (M.D. University)
  • MS Office, Internet.

Roles And Responsibilities

  • Handle incoming and outgoing correspondence, including post, email, and faxes.
  • Screen telephone calls and inquiries and direct them as appropriate, operating the cash record and doing product returns for customers.
  • Reviewed files, records and documents to obtain necessary messages.
  • Performed administrative tasks as assigned.
  • Collecting information and updating databases and verifying papers.
  • Attending in-services training to develop knowledge and skills of office work.
  • Communicate with clients directly, maintaining bills
  • Ability to plan ahead for future deliveries, Real-Time Tracking and Communication.
  • Collaboration with Delivery Partners and Automation of Dispatching.
  • Balancing multiple tasks within time-sensitive environments.
  • Ability to make good decisions and handle multiple tasks.
  • Client Servicing - "When the customer comes first, the customer will last "Robert Half"
  • Ensuring maximum customer satisfaction by closely interacting with in-house & potential guests to understand their requirements & customizing products & services with optimum resources.
  • Create expense reports, budgets, and filing systems.
  • Develop and maintain Alert system for upcoming deadlines on incoming requests, projects, and events.
  • Coordinated all aspects of internal and external visitor meetings, seminars, interviews.
  • Established and maintained long term relationships with customers.
  • Analyzed customer credit data and other related financial information in a timely manner.

Professional Highlights

  • Volunteered with SaskAbilities@Draggins Car Show in Saskatoon.
  • Volunteered with Child Development Centre
  • Volunteered with SODS @Front Desk

Languages

  • English
  • Hindi
  • Punjabi
  • German/Dutch

Affiliations

  • Self taught Make Up Artist
  • Image Consultant/Stylist

Timeline

Store Manager

BELL MOBILITY
06.2024 - Current

Administrative Assistant & Sales Manager

Adidas
12.2019 - 10.2023

Customer Relationship Manager & Administrative Assistant

Guess
09.2017 - 11.2019

Similar Profiles

CREATE PROFILE
Sukhmani Kaur