Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

MEHAK NAYYAR

Hamilton,ON

Summary

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in sales, collections and training, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Overview

7
7
years of professional experience

Work History

Repayment Specialist

Auto Capital
03.2023 - Current
  • Collaborated with the Policy Analyst to introduce new ways to cure delinquency and enhance some existing procedures, ultimately improving collection practices
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance

Senior Collections Agent

Eden Park
03.2022 - 02.2023
  • Showed initiative by working closely with the insurance companies to speed up payment processing for curing accounts
  • Proved the ability to think critically, sort out problems and make sound judgement calls when dealing with both customers and trainees
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives

Financial Services Representative/Interim Branch Manager

easyfinancial
02.2019 - 03.2022
  • Consistently been one of the best performers and finished in the top 6 for the year 2021 out of 500+ FSRs
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals

Sr. Corporate Trainer/Sales Manager

Credico
08.2017 - 01.2019
  • Increased employee engagement with customized learning solutions that catered to different learning styles and preferences
  • Promoted a positive learning culture by consistently providing feedback and recognition to employees demonstrating outstanding performance in training sessions or on-the-job application of learned skills
  • Facilitated cross-functional collaboration by conducting team-building workshops and exercises
  • Handled customer relations issues, enabling quick resolution, and client satisfaction

Education

Diploma - Business Marketing

Mohawk College
Hamilton, ON
08-2018

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Proficient in Microsoft Office
  • Team collaboration
  • Coaching and mentoring

Accomplishments

  • Nominated as FSR (Financial Services Representative) of the year 2021 at easyfinancial, 2021
  • Awarded star performer of the month 5 times in the year 2024

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Repayment Specialist

Auto Capital
03.2023 - Current

Senior Collections Agent

Eden Park
03.2022 - 02.2023

Financial Services Representative/Interim Branch Manager

easyfinancial
02.2019 - 03.2022

Sr. Corporate Trainer/Sales Manager

Credico
08.2017 - 01.2019

Diploma - Business Marketing

Mohawk College

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MEHAK NAYYAR