ALISE JOHNSON
Edmonton,AB
Summary
To obtain a challenging position where I can utilize my professional and interpersonal skills and attributes.
Overview
13
13
years of professional experience
Work History
Repayment Servicing Specialist
ConsumerCapital Canada/ AutoCaptial Canada
02.2022 - 10.2023
- Worked with a team to meet or exceed monthly goals.
- Flourished in a high volume fast paced environment.
- Performed credit bureau checks every 30 days that a client was in arrears to check contact information and delinquent accounts.
- Reviewed Flinks for income information.
- Sent out field reports on clients whose accounts were severely delinquent.
- Requested vehicle repossession for clients who were severely behind on vehicle loan payments.
- Evaluated accounts and recommended appropriate action throughout the collection cycle.
- Documented all collection attempts accurately and truthfully.
- Practiced client confidentiality while accessing client payment, and contact information.
- Used previous call center experience to confidently contact delinquent clients.
Payment Services Officer
Service Canada-Canada Pension and Old Age Security Call Centre
08.2018 - 06.2021
- Assisted clients with the understanding of program specific legislation, procedures, and the processes required to receive services and/or benefits.
- Used a client focused approach to solve problems and tactfully gather information that would help with the processing of applications and review of continued client eligibility.
- Gathered accurate information while using computer-keyboarding skills.
- Used various government computer programs to access and process client information.
- Practised client confidentiality while accessing client payment, benefit, and contact information.
- Answered 60-80 client calls a day using online computer contact services.
Care Services Specialist
Nurse Next Door
06.2017 - 01.2018
- Scheduled/Coordinated home-care and companionship services for adults, children, and seniors in the Edmonton, Red Deer, and Grand Prairie Area.
- Added, cancelled, and rearranged scheduled visits for multiple clients using a system called Procura.
- Answered all phone calls having to do with client/caregiver inquiries or concerns and made changes to clients/caregivers schedules.
- Called out to all caregivers/nurses who are considered the best fit for a client and sent them to scheduled visits using Procura, a Texting App and a Finesse phone system.
- Expressed a high degree of professionalism and client confidentiality.
Optometric Technician/ Administration
Alberta Eye Health Clinic
12.2015 - 06.2017
- Scheduled and confirmed all appointments.
- Answered all telephones, processed billing and insurance claims using Optometric computer programs, filed, addressed patient concerns and inquiries.
- Sanitized and operated specific optometric medical equipment.
- Was responsible for conducting all patient pre-testing prior to seeing the Optometrist using appropriate lenses and dispensed contact lenses, frames, and training.
- Expressed high degree of professionalism and patient confidentiality.
Administrative Assistant
Spur Oilfield Services
01.2011 - 12.2015
- Was responsible for all administrative tasks such as; new hire documents, scheduled all employee hours, payroll, and data representation through charts.
- Made all agendas for team meetings, and took monthly minutes.
- Used Microsoft Office including Powerpoint, Excel, Word, and Outlook proficiently.
- Cross referenced various data to compile annual reports for managers.
- Handled all company inquiries, addressed complaints and concerns, directed calls, scheduled appointments, and collected billing information.
Education
Healthcare Aide Certificate -
Norquest College
01.2013
High School Diploma -
Austin O'Brien High School
01.2004
Skills
- Teamwork and Cooperation
- Proficient with Microsoft Word, Excel, Powerpoint, and Outlook
- Strong, Moral Character
- Displays Sharp Attention to Detail
- Excellent Interpersonal Skills
- Receptive to Training
Languages
English
Elementary
Awards
- Completed Health Care Aide Program with Honours
- High School Diploma
- First Aid/CPR
- Flag Carrier in the FIFA Women's Tournament
Timeline
Repayment Servicing Specialist
ConsumerCapital Canada/ AutoCaptial Canada
02.2022 - 10.2023
Payment Services Officer
Service Canada-Canada Pension and Old Age Security Call Centre
08.2018 - 06.2021
Care Services Specialist
Nurse Next Door
06.2017 - 01.2018
Optometric Technician/ Administration
Alberta Eye Health Clinic
12.2015 - 06.2017
Administrative Assistant
Spur Oilfield Services
01.2011 - 12.2015
Healthcare Aide Certificate -
Norquest College
High School Diploma -
Austin O'Brien High School
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