Mehak Gill
Surrey,British Columbia
Summary
Proven achiever with experience at Real Canadian Superstore, adept in customer satisfaction and cash management. Excelled in enhancing customer service and reducing data entry errors, showcasing problem-solving and creative thinking. Trained new clerks, highlighting leadership and a commitment to excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Joe Fresh Clerk
Real Canadian Superstore
2332 160 St, Surrey BC
08.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools, effectively contributing to their integration into the team.
- Ensured the confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Administrative Assistant
PUNEET ENGLISH.COM
India
12.2022 - 09.2023
- Answered the multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Maintained the confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
Associate of Arts - Arts And Sciences
Alexander College
4805 Kingsway, Burnaby, BC05.2023
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Mail handling
- Sales expertise
- Customer Communication
- Problem-Solving
- Flexible and Adaptable
- Creative Thinking
Languages
English
Native or Bilingual
Certification
Computer Basics course with Grade A. The contents, like Basic, Microsoft PowerPoint, MS Excel, MS Office, and MS Word, are typed in English and the Internet.
Timeline
Joe Fresh Clerk
Real Canadian Superstore
08.2023 - Current
Administrative Assistant
PUNEET ENGLISH.COM
12.2022 - 09.2023
Associate of Arts - Arts And Sciences
Alexander College