Mehak Bajaj
Chestermere,AB
Summary
Experienced Dispatch Supervisor with over 5 years of experience,overseeing Linehaul Operations across Western and Eastern Canada. Leads a team of 7 members to ensure seamless operations for customers. Thrives in fast-paced environments, prioritizing safety and efficiency. Skilled in scheduling deliveries, communicating effectively with customers, and confirming arrival dates and times.
Overview
6
6
years of professional experience
Work History
Operations Dispatch Supervisor
New Way Trucking
07.2019 - 12.2024
- Assigned tasks to personnel involved in dispatching operations.
- Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and needs.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Customer Service Representative
Tommy Hilfiger
07.2018 - 06.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Master of Science - Physics
KMV College
Faridkot, India05-2014
Skills
- Multitasking
- Logistics Management
- Route planning expertise
- Staff Training and Development
- Decision-making capabilities
- Problem-solving abilities
- Fleet dispatching
- Task Prioritization
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Education and Training
other
Timeline
Operations Dispatch Supervisor
New Way Trucking
07.2019 - 12.2024
Customer Service Representative
Tommy Hilfiger
07.2018 - 06.2019
Master of Science - Physics
KMV College
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