Meghna Sekhon
Edmonton
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Highly collaborative individual works well under pressure.
Overview
5
5
years of professional experience
Work History
DISPATCHER
ADONIS CARRIERS INC
01.2023 - 02.2024
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
DISPATCHER
T20 LOGISTICS
01.2022 - 10.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Answered phone calls and responded to customer emails.
OFFICE ADMINISTRATIVE AND DISPATCH ASSISTANT
DIAMOND TRANSPORTATION
10.2018 - 01.2022
- Closely monitored dispatch board to triage and prioritize over daily calls
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Technical Web Designer
CDI COLLEGE
Longueuil, QC09.2020
Bachelor of Science - Engineering
GURU NANAK DEV ENGINEERING COLLEGE
Ludhiana, Punjab07.2015
Skills
- Route planning and Processing
- Data Entry
- Dispatch Coordination
- Effective Communication
- Self-Discipline
- Prioritizing calls
- Customer Relationship Management
- Paperwork Processing
Interests
- Technology
- Outdoor Activities
- Social Activities
- Art
Timeline
DISPATCHER
ADONIS CARRIERS INC
01.2023 - 02.2024
DISPATCHER
T20 LOGISTICS
01.2022 - 10.2022
OFFICE ADMINISTRATIVE AND DISPATCH ASSISTANT
DIAMOND TRANSPORTATION
10.2018 - 01.2022
Bachelor of Science - Technical Web Designer
CDI COLLEGE
Bachelor of Science - Engineering
GURU NANAK DEV ENGINEERING COLLEGE