Meghna
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard Supervisor
The Social Condominium
03.2023 - 03.2024
- Conducting training sessions for new hires and ongoing training for existing staff to ensure they have the necessary skills and knowledge to provide excellent guest service
- Setting a high standard for guest service and ensuring that all team members deliver friendly, professional, and personalized service to guests
- Handling escalated guest complaints or issues that cannot be resolved by front-line staff, and ensuring that any problems are addressed promptly and effectively
- Supervising and directing security personnel, including assigning duties, providing guidance, and ensuring adherence to protocols and procedures
- Maintaining accurate records of security incidents, reports, and daily activities, and preparing detailed incident reports as necessary.
Security Guard
Crossbridge
06.2022 - 03.2023
- Deliver outstanding customer service and promptly address public inquiries
- Monitor entrances to ensure adherence to public health guidelines by all visitors
- Conduct foot patrols on client properties to deter unauthorized access and courteously guide disruptive individuals off the premises
- Offer specialized security services and maintain strong relationships with important stakeholders
- Uphold and enforce established rules, regulations, policies, and procedures
- Swiftly respond to and report any irregularities, security breaches, hazards, or emergencies
- Utilize radios, handheld devices, and computer applications for efficient communication of site activities
- Generate clear and thorough reports, including daily activity logs and incident summaries.
Customer Service
Itwal Ltd.
01.2022 - 06.2022
- Deliver outstanding customer service and promptly address public inquiries
- Monitor entrances to ensure adherence to Public Health guidelines by all visitors
- Conduct foot patrols on client properties to deter unauthorized access and courteously guide disruptive individuals off the premises
- Offer specialized security services and maintain strong relationships with important stakeholders
- Uphold and enforce established rules, regulations, policies, and procedures
- Swiftly respond to and report any irregularities, security breaches, hazards, or emergencies
- Utilize radios, handheld devices, and computer applications for efficient communication of site activities
- Generate clear and thorough reports, including daily activity logs and incident summaries.
Education
Strategic Marketing Communication -
Conestoga college
Kitchener, ON09.2023
Post-graduate Diploma in computer Applications -
GTB College
05.2020
Bachelors of Commerce -
Khalsa College
04.2018
Skills
- CCTV Monitoring
- Crowd Control
- Access Control
- Alarm systems
- Workplace Safety
- Investigation techniques
- Threat Assessment
- Security Equipment Maintenance
- Staff Scheduling
- Patrol Supervision
- Event security
- Daily incident reporting
- Surveillance
- Incipient Fire Safety training
- AED Training
- Risk Analysis
Certification
First Aid and CPR
Availability
Full Time
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Security Guard Supervisor
The Social Condominium
03.2023 - 03.2024
Security Guard
Crossbridge
06.2022 - 03.2023
Customer Service
Itwal Ltd.
01.2022 - 06.2022
Strategic Marketing Communication -
Conestoga college
Post-graduate Diploma in computer Applications -
GTB College
Bachelors of Commerce -
Khalsa College
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