Prabhjot Kaur
Brampton,ON
Summary
Adept at enhancing workplace safety and security, I significantly reduced theft at GardaWorld Security through advanced CCTV monitoring and effective patrol strategies. Skilled in incident reporting and fostering team collaboration, my leadership improved staff retention and ensured compliance with safety regulations.
Energetic and reliable with strong sense of responsibility and commitment to ensuring safety and security. Knowledge in conflict resolution and surveillance techniques, with proficiency in emergency response protocols and risk assessment. Dedicated to creating secure environment and enhancing team performance through effective leadership and communication.
Overview
12
12
years of professional experience
Work History
Security Guard Supervisor
GardaWorld Security
2022.08 - Current
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Evaluated security equipment performance regularly, ensuring proper maintenance schedules were adhered to prevent potential malfunctions affecting operations negatively.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Implemented emergency evacuation drills periodically to familiarize staff with procedures and improve overall preparedness for critical situations.
- Supervised access points at special events or functions held within the secured facilities ensuring guests complied with entry requirements.
- Increased staff retention rates by providing comprehensive training programs and fostering a supportive work environment.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Ensured compliance with safety regulations through regular inspections, assessments, and updates to company policies.
Retail Store Supervisor
Gateway Newstands
2020.12 - 2023.01
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
Security Guard
Securtrust Protection
2018.09 - 2019.03
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Improved response time to incidents by maintaining clear communication channels with team members.
Office Administrator
Magnifique Events and Production
2013.06 - 2017.02
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
Education
BBA - Business
Seneca College of Applied Arts And Technology
North York2019-08
High School Diploma -
Jawahar Lal Nehru Govt. Girls Senior Secondary
Ludhiana, Punjab2012-03
Skills
- Event security
- CCTV monitoring
- Workplace safety
- Crime prevention
- Incident reporting
- Staff scheduling
- Alarm systems
- Radio communication
- Vehicle patrol
- CCTV experience
- Safety and security procedures
Languages
English
Full Professional
Timeline
Security Guard Supervisor
GardaWorld Security
2022.08 - Current
Retail Store Supervisor
Gateway Newstands
2020.12 - 2023.01
Security Guard
Securtrust Protection
2018.09 - 2019.03
Office Administrator
Magnifique Events and Production
2013.06 - 2017.02
BBA - Business
Seneca College of Applied Arts And Technology
High School Diploma -
Jawahar Lal Nehru Govt. Girls Senior Secondary