Meghan Arsenault
Calgary,AB
Summary
Results-driven and customer-focused professional, eager to launch a career in banking. Known for strong communication skills, attention to detail, and a calm, graceful approach when supporting customers. A quick learner who adapts easily to new systems and procedures, with a genuine passion for financial services and personal growth.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Westjet
Calgary, Alberta
03.2025 - Current
- Maintained accurate records of customer interactions and transactions.
- Built and maintained productive relationships with employees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Accurately collected, verified, and updated customer personal and financial information in compliance with company procedure
- Managed ticket sales using airline reservation systems effectively.
Office Administrative Assistant/Waitress
Cactus Club Cafe
Calgary, AB
07.2021 - 12.2024
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Assisted in payroll processing and ensured timely employee payments.
- Communicated with team members to resolve discrepancies in financial data.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Education
Certificate - Pre-Technology
Mohawk College of Applied Arts And Technology
Hamilton, Ontario06-2018
High School Diploma -
Saint Thomas Moore
Hamilton, ON06-2015
Some College (No Degree) - Architecture
Mohawk College of Applied Arts And Technology
Hamilton, OntarioSkills
- Adaptability and willingness to learn
- Sales and cross-selling techniques
- Clear verbal and written communication
- Attention to detail and data accuracy
- Microsoft Office
- Target-driven and results-oriented
- Customer relationship management
- Prioritization and organization
Awards & Recognition
Recognized for delivering an exceptional customer experience in a fast-paced environment, consistently maintaining professionalism and composure while resolving customer concerns
Timeline
Customer Service Agent
Westjet
03.2025 - Current
Office Administrative Assistant/Waitress
Cactus Club Cafe
07.2021 - 12.2024
Certificate - Pre-Technology
Mohawk College of Applied Arts And Technology
High School Diploma -
Saint Thomas Moore
Some College (No Degree) - Architecture
Mohawk College of Applied Arts And Technology