ANSA AJITHA ANILKUMAR
Trivandrum,India
Summary
Dynamic customer service professional with extensive experience at Qatar Airways, excelling in airport operations and customer relationship management. Proven ability to resolve complex passenger issues while ensuring compliance with safety regulations. Strong communication and teamwork skills drive exceptional service delivery, enhancing overall customer satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Qatar Airways
Doha, Qatar
02.2024 - Current
- Providing exceptional customer service to passengers, ensuring a smooth and pleasant travel experience.
- Assisted customers with check-in procedure, baggage handling and boarding processes.
- Resolved passenger issues and complaints promptly and professionally, adhering to Qatar Airway's high service standards.
- Ensured compliance with airline policies, safety regulations and airport security procedures.
- Handled ticketing, rebooking and reservation changes using airline reservation systems. (Amadeus/Sabre)
- Communicated effectively with team members, ground staff, and flight crew to ensure operational efficiency.
- Supported passengers with special needs and coordinated assistance services.
- Managed documentation and verified travel documents such as passport and visas.
- Maintained up-to-date knowledge of flight schedules, delays, and gate changes to provide accurate information.
Customer Service Agent
Air India SATS airport services private limited
Trivandrum, India
04.2019 - 01.2024
- Handling ground operations for air India.
- Providing all necessary help and support to passengers which include check in, baggage processing, boarding of flights.
- Routinely greeted passengers and handled processing procedures.
- Prepared daily reports of customer activity.
- Worked to address customer service issues and sought positive resolutions.
- Handled VIP movements and assisting them for better customer satisfaction.
Front Office Trainee
Club Mahindra
Trivandrum, India
01.2019 - 03.2019
- Ensured accurate and efficient running of Front Desk.
- Responded to Guest queries in timely and efficient manner.
Education
Diploma - Hospitality, Travel & Customer Service
Frankfinn Institute of Air Hostess Training
Trivandrum01-2018
Bachelor of commerce -
Sree Raghavendra Research Foundation And Vishwavidyalaya
01.2017
Higher secondary education -
Kerala HSE Board
01-2014
SSLC -
Kerala State Board
01-2012
Skills
- Airport operation
- Customer service
- Airport safety and security
- Communication skills
- Interpersonal skills
- Teamwork
- Creativity
- Initiative
- Attention to Detail
- Customer Relationship Management
- Adaptability
- Motivation
- Willingness to learn
- Computer Proficiency
- Microsoft Office
- Internet
Training
- Training from AIRINDIA SATS
- Trained in Back to Basic
- Trained in IATA Dangerous Goods Awareness - CAT 9
- Trained in Safety Management Systems (SMS)
- Trained in BAH (Basic Airport Handling)
- Trained in Customer Service Excellence
- Trained in SITA DEPARTURE CONTROL SYSTEM
- Trained in AMADEUS ALTEA DEPARTURE CONTROL SYSTEM
- Trained in Communications and Inter-Personal Skills
- Trained in Visa, Passport Document check and Requirements
Languages
- English, 100%
- Malayalam, 80%
- Hindi, 80%
Personal Information
- Height: 155 cm
- Date of Birth: 05/18/97
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Customer Service Agent
Qatar Airways
02.2024 - Current
Customer Service Agent
Air India SATS airport services private limited
04.2019 - 01.2024
Front Office Trainee
Club Mahindra
01.2019 - 03.2019
Diploma - Hospitality, Travel & Customer Service
Frankfinn Institute of Air Hostess Training
Bachelor of commerce -
Sree Raghavendra Research Foundation And Vishwavidyalaya
Higher secondary education -
Kerala HSE Board
SSLC -
Kerala State Board
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