SUNBAL ZAIB
Unifi aviation
Northeast Calgary,Alberta
3
years of professional experience
Customer service professional handling client inquiries, 20+ record updates per week, and issue resolution in service-focused settings. Responds to concerns, escalates complex cases, and protects sensitive information while keeping documentation accurate. Brings calm communication and administrative support to a Customer Service Representative role.
Work History
Customer Service Agent
1 Year 5 Months- Support passengers with check-in, baggage questions, and travel updates in a fast-paced airport setting.
- Resolve service issues by listening to concerns, clarifying travel details, and offering practical next steps.
- Coordinate with airport teams to support smooth passenger flow and timely departure activity.
- Maintain accurate records of passenger interactions, updates, and completed service actions.
Ramp Agent
3 Years- Completed [number]% of assigned flight departure tasks per shift while supporting safe ramp operations.
- Monitored aircraft loading areas and followed safety procedures during all ramp activity.
- Coordinated with flight crews and ground staff to keep turnaround tasks organized and moving.
- Handled baggage and cargo transfers according to loading instructions and airport procedures.
- Communicates with gate and ramp teams to support smooth aircraft movement and service updates.
Office assistant and customer service
2 Years 7 Months- Supported daily office operations by greeting visitors, answering phones, and directing questions to the appropriate staff member.
- Prepared routine documents, letters, and forms using clear formatting and accurate information.
- Maintained calendars for appointments, meetings, and follow-up tasks to keep daily schedules on track.
- Entered and updated student or visitor information with consistent attention to detail and confidentiality.
Education
Bachelor of Arts - English
Skills
Customer service & client relations
Administrative support
Data entry & record management
Document preparation
Calendar coordination
Customer intake
Travel coordination
Airport ground operations
Ground service equipment operation
Baggage handling
Cargo handling
Airport safety procedures
Flight departure coordination
Microsoft Excel
Microsoft Word
Multi-line phone systems
Office equipment operation
Timeline
Customer Service Agent
American aielines
04.2025 - CurrentRead More
Ramp Agent
Unifi aviation
09.2023 - CurrentRead More
Office assistant and customer service
Calgary board of education
08.2023 - 03.2026Read More
University of Gujrat
Bachelor of Arts from English
Read More