Megha Mehta
Windsor,Ontario
Summary
History of being an effective team member by delegating and finishing tasks in a given period of time. Can run a store with ease when it is busy and filled with clients. Able to prioritize work and focus on deadlines to keep things moving. Can take time with patients who need to familiarize themselves with products.
Overview
11
11
years of professional experience
Work History
Licensed Optician
Walmart Vision Centre
06.2023 - Current
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
- Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Ensured compliance with COO regulations by maintaining up-to-date licensure as a Licensed Optician
- All other tasks were performed to the same standard and diligence at the Chatham branch.
Licensed Dispensing Optician
Walmart Vision Centre
11.2019 - 06.2022
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Based on the prescription, coatings and lightweight lenses were suggested to improve and enhance the patients quality of vision.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained safe, clean and organized environment to increase patient comfort.
- Maintain my work flow and make sure all tasks are prioritized and completed in a time efficient manner.
Licensed Dispensing Optician
Visions Of Canada
01.2019 - 07.2019
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions
- Took necessary measurments with ease and accuracy
- Helped clients try on and select new frames and recommended lens options to meet specific needs
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
- Educated clients about how to adapt to, wear and care for eyeglasses
- Adjusted and repaired new and previously purchased frames to satisfy customer demands
- Evaluated completed lenses to check compliance and accuracy against orders
Licensed Dispensing Optician
Hakim Optical
05.2016 - 12.2018
- Manage tight deadlines by prioritizing tasks
- Be personable to clientele
- Work well with a team and on my own
- Made sure clients understood how to care for glasses and contact lenses.
- Instructed patients on proper insertion and removal of contacts.
- Assisted clients with selecting frames that met there lifestyle and prescription needs.
- Worked with my manager to resolve customer relations, improve operations and provide exceptional customer service
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Take care of filing, arranging stock frame, assist with counting inventory, make customer recalls, clean jobs and call patients promptly
Licensed Dispensing Optician
LensCrafters
06.2015 - 03.2016
- Became a successful shift leader
- Worked in a high stress environment as a lead optician
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
- Leadership in taking any necessary measurements while aiding the team with taking measurements
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
- Delegated tasks to the team floor and made sure all necessary tasks were completed on time
- Fulfilled all closing and opening duties
Intern Optician
Eyestar Optical (Bramalea City Centre)
04.2014 - 02.2015
- worked as a student optician
Sales Representative
LensCrafters
09.2013 - 12.2013
- worked as a student optician
Education
Accounting Certificate - Business
St. Clair College - Windsor Campus
Windsor, ONAssociate of Applied Science - Opticianry Technician
Georgian College
Barrie Ontario2016
Skills
- Strong customer service skills and experience with a demonstrative ability in the provision of sales
- Ability to identify and solve customer problems quickly and effectively
- Able to meet deadlines in an efficient manner
- Can work with a team or independently in order to meet job requirements
- Perform work in a safe and productive manner
- Gets along well with colleagues and customers
Timeline
Licensed Optician
Walmart Vision Centre
06.2023 - Current
Licensed Dispensing Optician
Walmart Vision Centre
11.2019 - 06.2022
Licensed Dispensing Optician
Visions Of Canada
01.2019 - 07.2019
Licensed Dispensing Optician
Hakim Optical
05.2016 - 12.2018
Licensed Dispensing Optician
LensCrafters
06.2015 - 03.2016
Intern Optician
Eyestar Optical (Bramalea City Centre)
04.2014 - 02.2015
Sales Representative
LensCrafters
09.2013 - 12.2013
Accounting Certificate - Business
St. Clair College - Windsor Campus
Associate of Applied Science - Opticianry Technician
Georgian College
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