Fiyinfoluwa Eyenike
Ottawa,ON
Summary
Reliable customer service sales associate offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customers positive experiences to drive loyalty and repeat business. Organized and dependable candidate successful at managing multiple tasks with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges.
Overview
2
2
years of professional experience
Work History
Vision Centre Associate
Walmart Vision Centre
05.2022 - 09.2023
- Increased sales by offering advice on purchases and promoting product recommendations
- Assisted with bookings of eye appointments and maintained sales goals by promoting product benefits
- Helped maintain standards of the Vision Centre by filing forms and prescriptions, and cleaning and organizing display areas.
- Assisted customers with prompt and polite support in person and via telephone
- Remained calm in high-stress environments to promote service to customers.
- Aided in communication between Opticians and customers using active listening and interpersonal skills.
- Advanced POS transaction capability and cash transactions.
- Worked well in a team setting, providing support and guidance.
Amusement Ride Operator
Astro Amusements
03.2022 - 08.2022
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
- Assisting customers in the purchasing and validating of tickets
- Answered and transferred incoming calls, taking messages for various staff members
- Handled emergencies calmly, following established protocols to ensure guest safety at all times.
- Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
- Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
Associate of Applied Science - Chemical Engineering
University of Ottawa
Ottawa, ON06.2026
Skills
- Customer Service
- Teamwork and Collaboration
- Time management
- Interpersonal skills
- Excellent multitasking
- Positive Attitude
- Online marketing and advertising
- Problem-solving skills
- Payment processing
- Written and verbal communication
Languages
English
Full Professional
Timeline
Vision Centre Associate
Walmart Vision Centre
05.2022 - 09.2023
Amusement Ride Operator
Astro Amusements
03.2022 - 08.2022
Associate of Applied Science - Chemical Engineering
University of Ottawa
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