Megan Ward
Simi Valley,CA
Summary
Self-motivated badge administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Badge Administrator
Securitas Security Services USA
11.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Barista
Starbucks
02.2014 - 03.2016
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ01-2028
High School Diploma -
Conejo Valley High School
Thousand Oaks, CA06-2009
Skills
- Self-Directed
- Multitasking
- Supervision and leadership
- Good Telephone Etiquette
- Microsoft, Excel, ProWatch, PassagePoint, Software Proficiency
Certification
First Aid CPR Certified
California Guard Card
Employee of the Month Certificate
Timeline
Badge Administrator
Securitas Security Services USA
11.2019 - Current
Barista
Starbucks
02.2014 - 03.2016
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Conejo Valley High School
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