Megan Robertson Bailey
Oakville,Canada
Summary
Outgoing and organized receptionist / administrator with experience overseeing multiple tasks in a fast paced environment, while providing outstanding customer service and assistance. Desiring to take on a challenging new position with long term career potential.
Overview
9
9
years of professional experience
Work History
Client Care Coordinator
North Medical Spa
10.2023 - Current
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
- Provided comprehensive support to clients throughout the service lifecycle, fostering long-term partnerships.
Receptionist /Administrator
Civello Salon & Spa
01.2017 - 09.2023
- Schedule and confirm appointments.
- Manage multiple tasks in an environment of rapid change and shifting priorities.
- Manage 20 schedules at any given time.
- Process petty cash.
- Assist with the retail and service budgets for the months and compare them to last years totals.
- Handle a multi-line system both internally and externally.
- Make bank deposits and handle cash.
- Ensure all service operators and clients were in attendance throughout the day.
- Provide coaching and mentoring to all team members, and training new employees.
- Maintain the cleanliness and appearance of the salon.
- Receive, sort, and distribute all incoming mail and packages in compliance with the guidelines.
- Monitor reception area to provide consistently safe, hazard-free environment for customers.
- Handle booking challenges in the schedule in a timely and efficient manner.
- Oversee office inventory by restocking supplies and submitting purchase orders.
- Greet customers, answer general questions and direct to appropriate locations.
Key Holder
Ardene
01.2015 - 12.2016
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Maintained store and maintained appearance.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Operated cash register.
- Responded to safety and loss prevention incidents.
- Set up visually appealing promotional displays.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Signed for incoming shipments in manager's absence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed good working relationships with store leadership and sales personnel.
Education
Bachelor of Arts - English Literature
York University
Toronto, ONCarleton University
Ottawa, ONHigh School Diploma -
Holy Trinity Catholic Secondary School
Oakville, ONSkills
- Excellent Written and Verbal Communication
- Microsoft Suite (Excel, Outlook, Teams, Word, Powerpoint)
- Customer Service
- Financial Administration
- Calendar and Schedule Management
- Grammar
- Adaptability
- Problem-Solving
- Self-Starter
- Organization
- Critical Thinking
- Collaborator
- Time Management
- Interpersonal skills
- Training
- Phone Etiquette
- Skilled Multi-Tasker
- Appointment Setting
- Mail Management
- Administrative Support
- Typing Proficiency
- Filing
Volunteering
Aveda - Walk for Water
Oakville, ON
01/2017 - 01/2020
- Volunteered at Aveda's Walk for Water charity event
- Raised money to provide people from third world countries with clean drinking water.
Timeline
Client Care Coordinator
North Medical Spa
10.2023 - Current
Receptionist /Administrator
Civello Salon & Spa
01.2017 - 09.2023
Key Holder
Ardene
01.2015 - 12.2016
Bachelor of Arts - English Literature
York University
Carleton University
High School Diploma -
Holy Trinity Catholic Secondary School
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