Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
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Megan Robertson Bailey

Oakville,Canada

Summary

Outgoing and organized receptionist / administrator with experience overseeing multiple tasks in a fast paced environment, while providing outstanding customer service and assistance. Desiring to take on a challenging new position with long term career potential.

Overview

9
9
years of professional experience

Work History

Client Care Coordinator

North Medical Spa
10.2023 - Current
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined appointment scheduling for improved efficiency and increased client retention.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
  • Assisted team members in resolving complex client issues, promoting a collaborative work environment.
  • Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
  • Provided comprehensive support to clients throughout the service lifecycle, fostering long-term partnerships.

Receptionist /Administrator

Civello Salon & Spa
01.2017 - 09.2023
  • Schedule and confirm appointments.
  • Manage multiple tasks in an environment of rapid change and shifting priorities.
  • Manage 20 schedules at any given time.
  • Process petty cash.
  • Assist with the retail and service budgets for the months and compare them to last years totals.
  • Handle a multi-line system both internally and externally.
  • Make bank deposits and handle cash.
  • Ensure all service operators and clients were in attendance throughout the day.
  • Provide coaching and mentoring to all team members, and training new employees.
  • Maintain the cleanliness and appearance of the salon.
  • Receive, sort, and distribute all incoming mail and packages in compliance with the guidelines.
  • Monitor reception area to provide consistently safe, hazard-free environment for customers.
  • Handle booking challenges in the schedule in a timely and efficient manner.
  • Oversee office inventory by restocking supplies and submitting purchase orders.
  • Greet customers, answer general questions and direct to appropriate locations.

Key Holder

Ardene
01.2015 - 12.2016
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Maintained store and maintained appearance.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Operated cash register.
  • Responded to safety and loss prevention incidents.
  • Set up visually appealing promotional displays.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Signed for incoming shipments in manager's absence.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed good working relationships with store leadership and sales personnel.

Education

Bachelor of Arts - English Literature

York University
Toronto, ON

Carleton University
Ottawa, ON

High School Diploma -

Holy Trinity Catholic Secondary School
Oakville, ON

Skills

  • Excellent Written and Verbal Communication
  • Microsoft Suite (Excel, Outlook, Teams, Word, Powerpoint)
  • Customer Service
  • Financial Administration
  • Calendar and Schedule Management
  • Grammar
  • Adaptability
  • Problem-Solving
  • Self-Starter
  • Organization
  • Critical Thinking
  • Collaborator
  • Time Management
  • Interpersonal skills
  • Training
  • Phone Etiquette
  • Skilled Multi-Tasker
  • Appointment Setting
  • Mail Management
  • Administrative Support
  • Typing Proficiency
  • Filing

Volunteering

Aveda - Walk for Water 

Oakville, ON

01/2017 - 01/2020

  • Volunteered at Aveda's Walk for Water charity event
  • Raised money to provide people from third world countries with clean drinking water.

Timeline

Client Care Coordinator

North Medical Spa
10.2023 - Current

Receptionist /Administrator

Civello Salon & Spa
01.2017 - 09.2023

Key Holder

Ardene
01.2015 - 12.2016

Bachelor of Arts - English Literature

York University

Carleton University

High School Diploma -

Holy Trinity Catholic Secondary School

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Megan Robertson Bailey