Megan Kendell
Mount Pearl,CA
Summary
Motivated professional with 10+ years of experience in customer service and administrative coordination. Skilled at managing financial processes, streamlining operations, and supporting executive teams. Recognized for fostering positive client relationships, leading teams with a collaborative approach, and consistently meeting deadlines in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
Senaltek Architecture Planning + Design Ltd.
Edmonton, Alberta
10.2021 - Current
- Manage accounting functions, including payroll, accounts payable/receivable, and staff expense reporting, ensuring accuracy and compliance.
- Oversee HR duties, including employee onboarding, timesheet management, and benefits coordination.
- Prepare proposals, contracts, project updates, and maintain organized documentation.
- Coordinate contractor and staff submissions for executive review and approval.
- Assemble data and produce reports, manuals, and correspondence.
- Arrange travel itineraries for executives, staff, and contractors.
- Support business development and social media initiatives.
Taxpayers Services Agent
Canada Revenue Agency
St. John's, NL
12.2021 - 05.2024
- Resolved complex taxpayer inquiries with accuracy, professionalism, and confidentiality.
- Researched tax regulations and policies to provide accurate, timely solutions.
- Explained filing processes and government programs to taxpayers, ensuring understanding.
- Promoted online programs (e.g., MyAccount) to increase digital adoption.
Customer Experience Associate
TD Canada Trust
Mount Pearl, Newfoundland and Labrador
11.2020 - 12.2021
- Processed financial transactions while ensuring compliance with banking procedures.
- Identified customer needs and recommended tailored financial solutions.
- Resolved customer concerns with efficiency and empathy.
- Opened and closed the branch, balancing cash and ensuring accuracy in daily reconciliation.
Senior Customer Service Representative
ATB Financial
Leduc, Alberta
03.2018 - 09.2020
- Trained and mentored team members to improve productivity and customer service.
- Assisted clients with account services, loan applications, and new product sign-ups.
- Handled customer complaints with diplomacy, ensuring positive resolutions.
Customer Service Representative
TD Canada Trust
Stony Plain, Alberta
04.2017 - 03.2018
- Delivered frontline banking services, including deposits, withdrawals, and account support.
- Coordinated cash reconciliation in high-volume branches.
- Resolved escalations as Customer Relations Coordinator, training new staff and improving customer satisfaction.
Customer Relations Coordinator
TD Canada Trust
Halifax, NS
04.2016 - 06.2017
- Resolved customer issues and escalations with efficiency and diplomacy.
- Trained new personnel regarding company operations, policies and services.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Customer Service Representative
TD Canada Trust
Mount Pearl, CA
08.2015 - 04.2016
- Identified sales opportunities and referred customers to branch partners in financial services.
- Coordinated daily cash reconciliation in high-volume location.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
General Studies -
Memorial University of Newfoundland
09.2011 - 01/2014
High School Diploma -
O'Donel High School
Skills
- Team Management
- Customer Service
- Conflict Resolution
- Business Development
- Social Media Marketing
- Product Knowledge
- Microsoft Office (Word, Excel, Outlook)
- QuickBooks
- Data Entry
- Document Management
Timeline
Taxpayers Services Agent
Canada Revenue Agency
12.2021 - 05.2024
Administrative Coordinator
Senaltek Architecture Planning + Design Ltd.
10.2021 - Current
Customer Experience Associate
TD Canada Trust
11.2020 - 12.2021
Senior Customer Service Representative
ATB Financial
03.2018 - 09.2020
Customer Service Representative
TD Canada Trust
04.2017 - 03.2018
Customer Relations Coordinator
TD Canada Trust
04.2016 - 06.2017
Customer Service Representative
TD Canada Trust
08.2015 - 04.2016
General Studies -
Memorial University of Newfoundland
09.2011 - 01/2014
High School Diploma -
O'Donel High School