Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Meet Patel

Perth,ON

Summary

Astute Technical Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues Experienced in providing comprehensive technical support to users and resolving complex technical issues.

Overview

7
7
years of professional experience

Work History

Technical Support Specialist

Storage Vault Canada
07.2022 - Current
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Configured hardware, devices and software to set up workstations for employees.
  • Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel

Technical Support Specialist

Logitech
04.2021 - 06.2022
  • Use computer-based tools and problem-solving skills to identify, research, isolate, resolve business customer issues.
  • Analyzed hardware & software issues to identify troubleshooting methods needed for quick remediation.
  • Manage tickets in Zendesk either via phone or email and provide accurate solutions.
  • Troubleshooting in multiple operating systems and supporting various Logitech hardware and software.

Trainee Engineer

Kunj Technology
10.2017 - 04.2018
  • Collaborated in team-based, Agile environment to accomplish objectives by deadlines.
  • Tested applications prior to final review to verify issue resolution.
  • Developed back-end components to connect applications with web services.
  • Technical Environment: MySQL, Java, Android

Android Developer Intern

Apcons Pvt Ltd
03.2016 - 03.2017
  • Created custom mobile applications using native technologies.
  • Applied various techniques to locate bugs and errors in applications for speedy issue resolution.
  • Implemented functionalities like posting a result, recent lecture videos, student assessments, chat modules between students and
    teachers as well as implemented external API for the weather report.
  • Technical Environment: MySql, Java, Android

Education

AEC - Programmer Analysist

Montreal College of Information Technology
Montreal, QC
10.2020

AEC - Software Testing

Montreal College of Information Technology
Montreal, QC
10.2019

Bachelor of Engineering - Computer Engineer

Gujarat Technological University
Ahmedabad, IN
06.2017

Skills

  • Backend-Language: Java
  • Front-End Languages: HTML, CSS
  • Databases: Oracle, MySQL
  • Web Service: RESTful
  • Ticketing system: Zendesk, ZOHO
  • Operating system: Windows, MAC
  • Technical Diagnostics
  • Support End-Users

Accomplishments

  • Oracle Certified Associate, Java SE 8 Programmer | October 2021
  • 4.0 GPA in Full Stack Java Development

Timeline

Technical Support Specialist

Storage Vault Canada
07.2022 - Current

Technical Support Specialist

Logitech
04.2021 - 06.2022

Trainee Engineer

Kunj Technology
10.2017 - 04.2018

Android Developer Intern

Apcons Pvt Ltd
03.2016 - 03.2017

AEC - Programmer Analysist

Montreal College of Information Technology

AEC - Software Testing

Montreal College of Information Technology

Bachelor of Engineering - Computer Engineer

Gujarat Technological University

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