Meena Dhiman
Crescent,Ontario
Summary
Developed exceptional problem-solving skills and technical expertise in fast-paced support environment. Demonstrated ability to communicate effectively with diverse users and resolve complex issues efficiently. Seeking to leverage these transferable skills in new and dynamic field.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Concentrix
06.2020 - 07.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
Education
Bachelor of Science - Biological Sciences
JNU
INDIA06-2015
Skills
- Technical troubleshooting
- Technical Troubleshooting
- Product troubleshooting
- Remote support
- Active listening
- Knowledge base management
Accomplishments
- Resolved product issue through consumer testing.
- Recipient of individual and departmental awards for providing stellar client service.
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Limited Working
Got few gifts for best calls with the clients such as Alexa etc
There were few calls which got audited from client's end and customer had given excellent feedback on the calls a s well so client marked them as best calls of the month and some rewards were given to me in the form of devices such as Alexa and firestick etc.
Timeline
Technical Support Representative
Concentrix
06.2020 - 07.2022
Bachelor of Science - Biological Sciences
JNU
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