Meaghan Windham
OCEANSIDE
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Beertender
Julian Beer Company
Julian
03.2019 - Current
- Served a variety of craft beers to customers at the bar.
- Engaged with patrons to enhance their beer tasting experience.
- Educated customers on beer selection and brewing processes available.
- Developed strong relationships with regular customers for repeat business.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Checking identification of customers to verify age requirements for alcoholic beverage purchases.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained cleanliness and organization of bar area during shifts.
- Assisted with inventory management tasks such as restocking supplies.
- Handling multiple tasks simultaneously while maintaining attention to detail.
- Maintaining an accurate cash drawer throughout shift and ensuring proper balance at the end of each shift.
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
- Complying with safety policies and procedures set forth by the establishment's Health Department regulations.
- Utilizing POS systems for order entry accuracy and efficient payment processing.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Manager, Assistant Manager, Sales Rep
Verizon Wireless
San Diego
01.2014 - 06.2018
- Managed daily operations to ensure efficient store performance.
- Developed and implemented strategic plans to achieve company objectives.
- Analyzed sales data to identify trends and inform strategic decisions.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw compliance with company policies and industry regulations consistently.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
Education
Westbrook Senior High
Beaumont, TXSkills
- Craft beer knowledge
- Customer service
- POS systems
- Inventory management
- Cash handling
- Team leadership
- Marketing strategies
- Promotional skills
- Attention to detail
- Time management
- Strong multitasking
- Conflict resolution
- Active listening
- Customer relationship management
Certification
- Food Handlers Card
- RBS Certification
References
- Vince Marsaglia
760-845-6109
- David Dixon
760-978-3955
- Matthew Pitman
760-212-8661
- Douglas Shipley
858-248-1736
Timeline
Beertender
Julian Beer Company
03.2019 - Current
Manager, Assistant Manager, Sales Rep
Verizon Wireless
01.2014 - 06.2018
Westbrook Senior High