Meagan Paterson
Airdrie,AB
Summary
Accomplished professional in claims management with a strong background in casualty claims. Demonstrated ability to effectively manage complex cases and make informed decisions in high-pressure situations. Emphasis on teamwork and achieving results, showcasing reliability and adaptability in dynamic environments. Proficient in negotiation, investigation, and customer service, consistently applying a collaborative and results-driven approach to all scenarios.
Overview
7
7
years of professional experience
Work History
Casualty Claims Adjuster
Allstate Insurance Company
06.2023 - Current
- Evaluated claims to determine coverage and liability, ensuring compliance with policy terms.
- Conducted thorough investigations, gathering evidence and statements to support claims decisions.
- Collaborated with claimants to obtain objective documentation to evaluate and negotiate settlements.
- Mentored colleagues, providing training on programs aligning with best practices and regulatory compliance.
Auto Claims Adjuster (Contract to Full Time Perm)
Allstate Insurance Company
02.2021 - 06.2023
- Contacted all parties to a claim, obtain details, explain claim processes, investigate and provide an accurate outcome.
- Actively listened to customers requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Verified coverage, determined liability with using thorough knowledge of the Insurance Act, Traffic Safety Act and DCPD wording.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
London Drugs / Canada Post Service
11.2020 - 05.2022
- Welcomed, greeted and assisted guests in high-traffic store.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed customer packages to mail and recommending best options for mail.
Maternity Leave
Everett Paterson
10.2019 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
FNOL (First Notice of Loss Representative)
Allstate Insurance Company
02.2019 - 10.2019
- Collaborated with team members to achieve target results.
- Managed customer inquiries, providing accurate information on insurance policies.
- Setup of new claims and organized for efficient handling.
Administrative Assistant
Kal Tire
04.2018 - 02.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Diploma - Business Administration
Red Deer College
Red Deer, AB09.2006
Skills
- Liability analysis
- Claims investigation
- Damage assessment
- Policy interpretation
- Settlement determination
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Multitasking Abilities
Timeline
Casualty Claims Adjuster
Allstate Insurance Company
06.2023 - Current
Auto Claims Adjuster (Contract to Full Time Perm)
Allstate Insurance Company
02.2021 - 06.2023
Customer Service Representative
London Drugs / Canada Post Service
11.2020 - 05.2022
Maternity Leave
Everett Paterson
10.2019 - 11.2020
FNOL (First Notice of Loss Representative)
Allstate Insurance Company
02.2019 - 10.2019
Administrative Assistant
Kal Tire
04.2018 - 02.2019
Diploma - Business Administration
Red Deer College
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