Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mandeep Kaur

Airdrie,AB

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

6
6
years of professional experience

Work History

OPTOMETRY MANAGER

OPTIMA EYEWEAR AND OPTOMETRY
Airdrie, Alberta
03.2022 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Reviewed, researched, and analyzed financial data to ensure accuracy of transactions.
  • Investigated discrepancies between bank statements and general ledger accounts.
  • Prepared monthly reconciliations for assigned balance sheet accounts.
  • Reconciled inter-company balances on a monthly basis.
  • Monitored cash flow activity and prepared necessary journal entries as needed.

OPTOMETRY ADMINISTRATIVE ASSISTANT

OPTIMA EYEWEAR AND OPTOMETRY
AIRDRIE, Alberta
12.2021 - 03.2022
  • Greeted and registered patients, verified insurance coverage, collected copays and payments.
  • Verified patient information including demographics, medical history, allergies, medications and insurance details.
  • Scheduled appointments, answered phones and responded to inquiries in a courteous and professional manner.
  • Processed referrals for specialty care providers such as ophthalmologists or optometrists.
  • Maintained accurate electronic health records for all patients according to HIPAA guidelines.
  • Performed data entry into EHR system for new patient registration forms and other pertinent information.
  • Prepared correspondence including letters of referral or authorization requests to insurance companies.
  • Resolved customer complaints in a professional manner while maintaining high levels of customer service.
  • Scheduled appointments for patients via phone and in person.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Arranged hospital admissions for patients as required.

ASSISTANT SUPERVISOR

HOME HARDWARE
Whitehorse, Yukon
01.2021 - 11.2021
  • Resolved customer complaints promptly and effectively.
  • Conducted periodic inventory checks to ensure accuracy of stock levels.
  • Maintained records of all products sold, returns and exchanges.
  • Performed cashier duties such as processing payments, issuing receipts and balancing cash drawers at the end of shifts.
  • Ensured safety regulations were followed at all times by employees.
  • Scheduled work hours for employees based on store traffic patterns.
  • Inspected premises regularly to identify potential hazards or maintenance needs.
  • Analyzed financial data such as sales figures, profits and losses, to evaluate business performance.
  • Organized special events such as product launches or promotional campaigns.
  • Collaborated with managers from other departments to ensure smooth workflow across the organization.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Filed paperwork and submitted reports to upper management.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows, and shift coverage to meet expected business demands.
  • Increased volume of work while maintaining high level of accuracy and quality.

SUPERVISOR

LAKME ACADEMY
JALANDHAR, PUNJAB, INDIA
07.2018 - 01.2021
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Created new strategies for improving customer service standards within the organization.
  • Developed marketing plans that helped increase sales revenue by 20%.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

Education

Bachelor of Science - Biotechnology

GNDU UNIVERSITY
INDIA
03-2017

Skills

  • Financial records oversight
  • Verbal and written communication
  • Sales management
  • Professionalism
  • Cross-functional team management
  • MS Word, Excel, and Outlook
  • Deadline-oriented
  • Quantitative skills
  • Customer Relationship Management
  • Performance Management

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2

Timeline

OPTOMETRY MANAGER

OPTIMA EYEWEAR AND OPTOMETRY
03.2022 - Current

OPTOMETRY ADMINISTRATIVE ASSISTANT

OPTIMA EYEWEAR AND OPTOMETRY
12.2021 - 03.2022

ASSISTANT SUPERVISOR

HOME HARDWARE
01.2021 - 11.2021

SUPERVISOR

LAKME ACADEMY
07.2018 - 01.2021

Bachelor of Science - Biotechnology

GNDU UNIVERSITY

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Mandeep Kaur