MD Zahidul Islam
Toronto,ON
Summary
Professional with over 3years of experience in the customer relationship, telecommunication, data management and administration with right balance of hands off with detail oriented management style and a fast learner with diverse technical & functional skill set seeking employment where I can utilize my skills and experience.
Overview
4
4
years of professional experience
Work History
Regional Sales Executive
Provincial Smart Home
07.2023 - Current
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Sales and Marketing Representative
Bell Canada, Btc & Sipcoe
04.2022 - 07.2023
- Experienced dealing with any customer and achieving day to day sales target
- Have experience working with POS machine and prepared sales, inventory, productivity reports
- Handled inbound /outbound calls in busy sector to meet business and client satisfaction
- Recorded and reported output of telecommunication to supervisor to monitor sales and services
- Handled client’s complaints and other disputes professionally via phone and minimize conflict effectively
- Organized meetings; prepared agendas and meeting minutes
Supervisor
Donatello Restaurant
10.2021 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Retail Sales Associate
Esso
08.2019 - 10.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Diploma - Civil Engineering
Sylhet Polytechnic Institute
Associate of Applied Science - Civil Engineering Technology
Dalhousie University
Halifax, NS08.2022
Skills
- Qualification Highlights
- Extensive working experience in customer services, data entry and telecommunication sector
- Excellent oral communication skill in English, Bengali and Hindi
- Flexible working hours (full time throughout the week)
- Excellent typing speed with 40 wpm with advanced knowledge on Microsoft Office
- Highly efficient in data entry, data management, data screening and interpretation
- Experience in mail management, document scanning, and sorting, coding and handling electronic mail-room
- Strive to achieve maximum efficiency and exceed customer expectations
- Excellent in conflict management
- Strong team building, time management skills with quick learning capacity
- Able to manage workload with acute attention to organizing and neatness
- High proficiency in
- Microsoft Word, Excel, Power Point and familiar with Stata, No Machine
- Relevant Skills/Abilities
Timeline
Regional Sales Executive
Provincial Smart Home
07.2023 - Current
Sales and Marketing Representative
Bell Canada, Btc & Sipcoe
04.2022 - 07.2023
Supervisor
Donatello Restaurant
10.2021 - 04.2022
Retail Sales Associate
Esso
08.2019 - 10.2020
Diploma - Civil Engineering
Sylhet Polytechnic Institute
Associate of Applied Science - Civil Engineering Technology
Dalhousie University
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