Summary
Overview
Work History
Education
Skills
Timeline
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MD Zahidul Islam

MD Zahidul Islam

Toronto,ON

Summary

Professional with over 3years of experience in the customer relationship, telecommunication, data management and administration with right balance of hands off with detail oriented management style and a fast learner with diverse technical & functional skill set seeking employment where I can utilize my skills and experience.

Overview

4
4
years of professional experience

Work History

Regional Sales Executive

Provincial Smart Home
07.2023 - Current


  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.

Sales and Marketing Representative

Bell Canada, Btc & Sipcoe
04.2022 - 07.2023
  • Experienced dealing with any customer and achieving day to day sales target
  • Have experience working with POS machine and prepared sales, inventory, productivity reports
  • Handled inbound /outbound calls in busy sector to meet business and client satisfaction
  • Recorded and reported output of telecommunication to supervisor to monitor sales and services
  • Handled client’s complaints and other disputes professionally via phone and minimize conflict effectively
  • Organized meetings; prepared agendas and meeting minutes

Supervisor

Donatello Restaurant
10.2021 - 04.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Retail Sales Associate

Esso
08.2019 - 10.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Education

Diploma - Civil Engineering

Sylhet Polytechnic Institute

Associate of Applied Science - Civil Engineering Technology

Dalhousie University
Halifax, NS
08.2022

Skills

  • Qualification Highlights
  • Extensive working experience in customer services, data entry and telecommunication sector
  • Excellent oral communication skill in English, Bengali and Hindi
  • Flexible working hours (full time throughout the week)
  • Excellent typing speed with 40 wpm with advanced knowledge on Microsoft Office
  • Highly efficient in data entry, data management, data screening and interpretation
  • Experience in mail management, document scanning, and sorting, coding and handling electronic mail-room
  • Strive to achieve maximum efficiency and exceed customer expectations
  • Excellent in conflict management
  • Strong team building, time management skills with quick learning capacity
  • Able to manage workload with acute attention to organizing and neatness
  • High proficiency in
  • Microsoft Word, Excel, Power Point and familiar with Stata, No Machine
  • Relevant Skills/Abilities

Timeline

Regional Sales Executive

Provincial Smart Home
07.2023 - Current

Sales and Marketing Representative

Bell Canada, Btc & Sipcoe
04.2022 - 07.2023

Supervisor

Donatello Restaurant
10.2021 - 04.2022

Retail Sales Associate

Esso
08.2019 - 10.2020

Diploma - Civil Engineering

Sylhet Polytechnic Institute

Associate of Applied Science - Civil Engineering Technology

Dalhousie University

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MD Zahidul Islam