Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Md Saiful Islam
Toronto,Ontario
Summary
Overview
5
years of professional experience
1
Certification
Work History
KFC
Team Member
02.2022 - 12.2022
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
Samsung Electronics
Help Desk Agent
03.2018 - 12.2020
Job overview
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Used ticketing systems to manage and process support actions and requests.
Education
Seneca College of Applied Arts And TechnologyNorth York, ON
Diploma from Computer Systems Technician
04.2023
University Overview
Skills
- Wireless networks
- Software-defined networks
- Cloud services(Azure and aws)
- System and network design and installation
- Linux/UNIX administration, Python language
- Microsoft administration
- Microsoft 365
- System and network Administration
- Cybersecurity Incident Response
- Azure DevOps
Certification
- Windows Active directory(WIN700)
- Microsoft Azure Fundamentals.(AZ900)
Timeline
Team Member
KFC
02.2022 - 12.2022
Help Desk Agent
Samsung Electronics
03.2018 - 12.2020
Seneca College of Applied Arts And Technology
Diploma from Computer Systems Technician
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