Md Sadek Hossain Roni
Winnipeg,MB
Summary
Motivated and client-focused professional seeking a position where strong communication skills, a diligent work ethic, and a passion for delivering excellent service can contribute to a positive and efficient environment. Dedicated to managing operations, addressing inquiries, and ensuring a smooth and satisfying experience for all clients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Merchandiser
Real Canadian Superstore
Winnipeg, Canada
01.2024 - 10.2024
- Increased sales of a new product line by 15% within one month by strategically rearranging displays and creating eye-catching signage in high-traffic areas
- Enhanced the customer shopping experience by reorganizing product displays for easier navigation and labeling, leading to positive customer feedback and reduced time spent assisting customers
Customer Service Representative
Tim Hortons
Winnipeg, Canada
03.2023 - 08.2023
- Managed high customer volume during peak hours, streamlining the order-taking process to reduce average wait time by 20%, resulting in improved customer satisfaction
- Addressed and resolved customer complaints regarding incorrect orders by offering prompt replacements and complimentary items, leading to positive feedback and manager commendation
Education
Client Service Specialist -
Manitoba Institute of Trades and Technology
Skills
- Worked at Tim Hortons as a team member
- Worked at Real Canadian Superstore as a merchandiser
- Volunteered at IKEA
- Graduated from Manitoba Institute of Trades and Technology with Client Service Specialist program
Certification
- First Aid
- WHIMIS
- Clean It Right
Languages
- Bengali
- English
- Hindi
Volunteer Experience
IKEA
Winnipeg
10/2024-11/2024
- Assisted customers in navigating the store and locating products, enhancing their shopping experience.
- Built and assembled furniture, demonstrating strong attention to detail and craftsmanship.
References
References available upon request.
Timeline
Merchandiser
Real Canadian Superstore
01.2024 - 10.2024
Customer Service Representative
Tim Hortons
03.2023 - 08.2023
Client Service Specialist -
Manitoba Institute of Trades and Technology
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