Vishal Kumar
Penetanguishene,Ontario
Work Preference
Work Type
Full TimePart TimeSummary
To obtain a PSW position in a healthcare facility where I can deliver high-quality resident care, contribute to a positive team environment, and continue developing my skills in dementia support, safety protocols, and compassionate caregiving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Packaging Handler
Division of Magna tech form
01.2025 - Current
- Packaged and labeled automotive parts according to company standards.
- Ensured quality and accuracy during final inspections before shipment.
- Maintained a clean and safe work environment, following WHMIS and safety protocols.
- Assisted production and quality teams by reporting any product defects or irregularities.
Customer Service Associate
Tim hortans
01.2024 - Current
- Provided excellent customer service in a high-volume environment, ensuring fast and accurate order processing.
- Resolved customer inquiries efficiently, maintaining an average customer satisfaction rating of 95%.
- Managed cash transactions and utilized point-of-sale systems for payment processing.
- Enhanced teamwork and communication skills in a fast-paced retail setting.
Relationship Officer
Axis Bank LTD
01.2021 - 01.2024
- Managed a portfolio of over 200 clients with a focus on delivering personalized banking solutions.
- Conducted regular financial analyses to identify risks, leading to a 20% increase in risk mitigation efficiency.
- Enhanced customer satisfaction by providing timely solutions, resulting in a 15% increase in client retention.
- Played a key role in marketing campaigns, achieving 10% growth in new business acquisition and strengthening existing relationships.
- Trained and supported a team of junior officers, improving team performance by
Education
Personal support worker - NACC
01.2025
Bachelor of arts - undefined
01.2024
Welder Diploma - undefined
01.2018
Skills
- From PSW Training at Villa Care
- Resident care & support with ADLs (feeding, bathing, dressing, mobility)
- Dementia and cognitive support using GPA (Gentle Persuasive Approach)
- Compassionate communication with residents and families
- Infection control & hygiene maintenance
- Observation & documentation of resident conditions
- Team collaboration with nurses and other PSWs
- From Magna Tech Form (Packaging Handler)
- Attention to detail & accuracy in packaging and labeling
- Following WHMIS & workplace safety protocols
- Quality checks & defect reporting
- Maintaining clean and safe environment
- Time management in production deadlines
- From Tim Hortons (Team Member)
- High-paced customer service under pressure
- Cash handling & POS operation
- Food safety & hygiene standards
- Teamwork and training support
- Problem-solving & complaint resolution
- From Axis Bank (Relationship Officer)
- Client relationship management
- Clear and professional communication
- Recordkeeping & documentation
- Sales and goal achievement
- Patience and empathy with customers
Certification
- License & Certification
- Standard First Aid & CPR (Red Cross)
- Ontario class G Driver’s License
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional
Training
Completed 300PSW practical hours from Villa care centre, Midland
Professional Summary
Certified NACC Personal Support Worker (PSW) with hands-on placement experience at Villa Care in the Cardinal Unit. Skilled in assisting residents with activities of daily living (ADLs), dementia and cognitive care support, and maintaining infection control and safety protocols. Known for a compassionate and patient approach, strong communication skills, and the ability to build trust with residents and families. Brings additional work experience in customer service and manufacturing, demonstrating reliability, teamwork, and attention to detail. Seeking to contribute to a healthcare team by delivering safe, respectful, and person-centered care.
Timeline
Packaging Handler - Division of Magna tech form
01.2025 - Current
Customer Service Associate - Tim hortans
01.2024 - Current
Relationship Officer - Axis Bank LTD
01.2021 - 01.2024
Hart College of Cardiac Sonography & Healthcare Inc - Personal support worker, NACC
Punjabi university - Bachelor of arts,
Alfa Industrial Training Institute - Welder Diploma,