Sharmin Jakia Sultana
St. John's,Newfoundland Labrador
Summary
Passionate about promoting lasting Customer Satisfaction by delivering quality service and unparalleled support. Proficient in Customer Service and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Food & Beverage Server
Sun Sushi Inc.
05.2021 - 09.2023
- Greeted customers at counter to fulfill requests and answer questions. Maintained and maximized overall customer satisfaction. Managed over 500 hundred customers per day.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and responses to particular requests.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
Aldrich Coordinator
Graduate Students Union, Memorial University of Newfoundland
11.2022 - 04.2023
- Coordinating schedules and timelines for Aldrich Conference organized by GSUMUN.
- Managing administrative logistics of conference planning, booking, and promotions.
- Evaluating existing plans, processes, and planning services to identify opportunities for improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Provided professional services and support in dynamic work environment.
Customer Service Representative
Carnival Internet
06.2019 - 08.2020
- Handled customer inquiries and suggestions about local internet services courteously and professionally. Managed over 50 calls per day.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Master of Arts - Economics
Memorial University of Newfoundland
St John’s, NL12.2023
Masters of Social Science - Economics
Shahjalal University of Science And Technology
Sylhet, Bangladesh04.2019
Bachelor of Social Science - Economics
Shahjalal University of Science And Technology
Sylhet, Bangladesh04.2018
Skills
- MS OFFICE
- STATA
- LateX
- SPSS
- EViews
- Operational Excellence
- Financial Management
- Sales and Marketing
IELTS
Overall: 6.5
Listening: 7.0
Reading: 6.5
Speaking: 6.5
Writing: 6.5
Availability
Open to both part-time and full-time positions with a fully flexible schedule
Timeline
Aldrich Coordinator
Graduate Students Union, Memorial University of Newfoundland
11.2022 - 04.2023
Food & Beverage Server
Sun Sushi Inc.
05.2021 - 09.2023
Customer Service Representative
Carnival Internet
06.2019 - 08.2020
Master of Arts - Economics
Memorial University of Newfoundland
Masters of Social Science - Economics
Shahjalal University of Science And Technology
Bachelor of Social Science - Economics
Shahjalal University of Science And Technology
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