MD. FAHIM AKONDO
Greater Sudbury,ON
Summary
Highly motivated, extroverted, detail-oriented, and able to manage numerous tasks at once while delivering first-rate customer service with a resourceful and diligent approach to provide every customer with a satisfying experience. Prepared to take on any necessary task and adapt to changing circumstances.
Overview
1
1
year of professional experience
Work History
Customer Representative
Shwapno Super Shop
Dhaka,Bangladesh
01.2023 - 07.2023
- Provided customer satisfaction highly by resolving various problems
- Answered inbound calls, replies to emails and chats to facilitate customer service
- Consult with customers to resolve different service and billing issues
- Developed strong customer relationship to ensure rapid business
Kitchen Assistant
Crimpson Cup Coffee Shop
Dhaka,Bangladesh
03.2022 - 11.2022
- Managed presentable sales merchandise to drive continuous sales
- Well-organized shelves and racks to maintain store aesthetics, managed over 50 customers per day, and guarantee goods
- Analyze requirement for supplies and deliveries, and choose the best methods to satisfy consumer demand
- Maintain nice, orderly product presentation in showroom.
Education
Master of Science - Computational Sciences
Laurentian University
Sudbury, OntarioBachelor of Science -
American International University
Dhaka,Bangladesh12.2021
Skills
- Good communication and typing skills both in writing and verbal with the customers
- Ability to understand each customer's problems and figure out the customer's specific problem solution
- Thinking out of the box to manage and solve any tough situationsAbility to work with others in teams Finish task before the deadline Good leadership quality
- Positive attitude, hardworking and passionate Calm and honest approach, technically minded with critical thinking abilities
Languages
English
Native or Bilingual
Timeline
Customer Representative
Shwapno Super Shop
01.2023 - 07.2023
Kitchen Assistant
Crimpson Cup Coffee Shop
03.2022 - 11.2022
Master of Science - Computational Sciences
Laurentian University
Bachelor of Science -
American International University
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